customer service representative - Receptionist
Dar Al-shifa Hospital
مجموع سنوات الخبرة :5 years, 10 أشهر
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Set up new customer accounts
- Organize workflow to meet customer time frames
- Direct requests and unresolved issues to the designated resource
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
- Provide feedback on the efficiency of the customer service process
- Sending approvals for the customers and dealing with the insurance companies
- typing proposals and paperwork.
- customer service and answering phone calls.
- data entry.
- Customer Service
- Creating and sending email campaigns.
- publishing new content and news related to the business on a daily basis in order to obtain
new clients.
- sorting and corresponding to e-mails, creating invoices.
- typing proposals and paperwork.
- customer service and answering phone calls.
- data entry.
- Conducting Meetings with clients.
-writing reports, company brochures and similar documents.
- visiting customers.
- assisting with promotional activities.
- Uploading marketing material to online libraries, internet groups and social media
sites.
- Updating the marketing department's documentation and databases.