Customer service agent
Jumia
Total years of experience :16 years, 8 Months
Handle customers complaints online, via e-mail and chat.
Help customers making orders.
Help customers to return items and get refunded.
Running Qualitative projects from A to Z all over Egypt's governorates
handling the client, arranging with the recruiters, handling all the field requirements.
Do interpretation and moderation.
Handling Angry customers.
Help customers to get their service.
Help with the billing and understanding their billing history.
Help them making Payments.
Up-selling Company products.
Play a role on the team.
Helping organizing events.
deal with the sponsors.
Helping guests.
Interpreting from Arabic to English as a freelancer interpreter.
