Aya Nacir

Lobby Hostess-rooms-Guest relation
• Welcomed guests by offering complimentary drinks as part of
the arrival experience.
• Escorted guests to their rooms while providing information
about hotel amenities and services.
• Ensured all guest room amenities were correctly placed, clean,
and replenished according to hotel standards

Hostess
• Managed reservations, including online bookings and
modifications.
• Responded to guest requests and, ensuring a positive
experience.
• Coordinate with other hotel departments to ensure seamless
guest service
• Coordinate and organize hotel events.
• Maintain stocks, miscellaneous supplies.

• Greeting guests and assist them.
• Provide constant, attentive and exceptional service to guests while
providing food & beverages
• Handle guest request and follow up with other departments.
• Respond to guest requests and queries providing a knowledgeable,
efficient and helpful information service.
• Serving food and beverages to guests in a professional and courteous
manner.
• Collaborating with kitchen and bar staff to ensure smooth operation
and guest satisfaction
• Handling guest inquiries and resolving any issues or complaints
professionally.

• Welcomed and greeted guests warmly upon arrival.
• Managed reservations and seating arrangements efficiently.
• Maintained a tidy and organized waiting list during busy
periods.
• Coordinated with servers to ensure smooth guest transitions.
• Provided information on menu items and promotions to
guests.