Aya Raouf

• Selling a range of products and services, to both new and existing clients.
• Working on high quality appointment setting campaigns.
• Making B2B outbound telesales calls.
• Conveying technical information to customers.
• Closing sales and making plans to gain repeat business.
• Attending tradeshows & industry events. Performing administrative duties.
• Using the latest sales software.
• Booking appointments for sales representatives to visit potential customers.
• Using Word & Excel to write reports and create invoices.
• Communicating with customers over the phone.
• Making outbound calls to prospective businesses and gathering information.
• Booking appointments for sales teams and making notes of dates for follow up calls.
• Logging all phone calls and updating customer records with comments.
• Making calls to a large volume of cold, warm and hot leads on a daily basis.
• Able to build a strong awareness of competitors within the market.
• Identifying areas in the market where you are able to develop new business.
• Qualifying new leads in a team environment.
• Basic computer skills such as Outlook, MS Office and knowledge of specialist telesales software.
• Identifying customer needs and resolving customer queries.
• Exceeding customer expectations through exceptional customer service.

• Make customers feel valued, welcomed and accepted.
• Treat each customer as if he or she was the most important person on the planet.
• Understand the mindset of a customer.
• Be patient with demanding customers.
• Relay information in a concise and clear manner.
• Remain calm, courteous and respectful at all times (even when customers are angry and argumentative).
• Quickly understand and interpret customers' needs and wants (even if this means having to read between the lines).
• Quickly research and investigate issues that concern a customer.
• Take ownership of your customer’s needs, and always see problems through until they are fully resolved.
• Learn about a company’s product or services quickly.
• Make a customer’s experience as enjoyable as possible
• Understanding the customer's point of view.

It's a privite job
We rent cafeterias in schools & universities in Egypt
Making foods, buying sweets & stuff