Aya Saleh

* Produce the project cost and progress reports for Project Manager and Client.
* Support the Project Control and Estimating personnel assigned to project.
* Support the development and maintenance of forecasts for cost and scheduling.
* Identify and analyze potential project problems.
* Recommend corrective action and follow-up on recommendations.
* Motivate Project Team to meet project objectives.
* Promote communication and teamwork within group and project.
* Manage funding processes for assigned projects.
* Analyze, prepare, validate, and maintain cost estimates, detailed baseline budgets, work package agreements, and monthly cost variance reports.
* Update status of project schedules as required, produce reports, track variances, and recommend corrective actions.
* Monitor and analyze funding status to ensure adequate funding levels are maintained and distribute funding received.
* Support preparation of financial reports for project reviews.
* Provide scheduling support for one or more projects.
* Research, assemble, and evaluate project data and recommend sound, practical solutions to project related issues.

• Following-up tenders appear in Kuwait Al-Youm on weekly basis & prepare everything related for closing tenders & submission. • Preparing quotations based on costs of materials, customs & duties, shipping, currency rate & margin. • Communicating with the suppliers regarding materials, products, prices and agreements. • Following-up every shipment from the very beginning date of manufacturing till the date of goods arrival at port to be processed to the customer as an order or to the store as a stock or samples. • Directing, managing and coordinating through subordinates the delivery and implementation of assigned major or complex customer contracts within cost, schedule and contract limitations while ensuring total customer satisfaction. • Directing compilation of required data and keep proper records from the project inception till completion. • Drafting delivery schedule in coordination with production department and monitoring the progress through the project execution. • Developing and ensuring implementation of policies, procedures and quality standards and monitoring systems to track issues and compliance. • Monitoring progress throughout the project cycle and take proper measures in case of delay. • Facilitating and ensuring individual and team roles and responsibilities are understood; performance measurement objectives are identified, measured and monitored on an on-going basis in order to provide positive feedback on accomplishments and to ensure immediate action is taken to address shortfalls.

•Pulling charts for appointments and messages
•Transcription
•Handling medical record requests
•Ordering charts from archives utilizing Archive Logistics
•Handling other general clerical (e.g. faxing, mailing, filing, copying)
•Utilizing programs such as MS Dynamics and Microsoft Office 2007
•Welcoming customers and using their updated information including warranty information so that I can provide them with the suitable and best service
•Scanning documents in for the electronic service record system
•Receiving and processing payments
•Billing and coding
•Preparing petty cash and internal memos
•Preparing overtime for the service & maintenance staff and submitting it to the HR Dept.
•Receiving customers’ complains and doing the needful to close the complain issue quickly and make the customer happy and satisfied
•Preparing and sending the renewal letters regarding the service contracts and making sure that the second party (Ministries, KOC, Private Clinics & Hospitals) received it
•Following-up the renewal letters and the quotations until I receive the approval from the second party’s side so that I can prepare the service contracts and issue the invoices according to the approved renewals and quotations
•Receiving customer calls and entering it to MS Dynamics System to inform the service engineers so that they can take the proper action
•Preparing the addition file for MOH service contracts including a copy fof the installation reports and the P.O and preparing the cancellation letters for the scrapped equipment
•Following-up every customer call case until the engineer completes the job successfully
•Monitoring the performance of the service & maintenance staff
•Ordering and receiving spare parts needed from the main store
•Maintaining supplies inventory by checking stock to determine inventory level; preparing material requests; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
•Scheduling for meetings and interviews, and attending meetings as required
•Ensuring that the unit has met all the requirements of the divisional/department and sectional unit within the organization

•Handling transactions and answering customer questions
•Opening and closing customer’s accounts upon their request
•Receiving donations’ money from customers and transferring it to the donations centers’ accounts
•Quickly deciding the customer's needs, coming up with the best solution, then clearly communicating that solution to the customer

•Promoting and selling services and memberships to potential customers
•Maintaining contacts and building lasting relationships based on trust and integrity with the existing clients