Technician
United Nation Relief and Works Agency
Total years of experience :3 years, 10 Months
A member of the ICT Help Desk team that provides support services to end-users in
accordance with established standards, policies and operating procedures.
•
Receive and install new or existing updates to end-users hardware, mobile devices
and software including operating systems and anti-virus software.
•
Maintain an up-to-date inventory of installed devices and software licenses.•
Provide formal and on-the-job training on the use of computing services and facilities,
devices, tools, wireless connectivity, and standard software packages.
•
Prepare and support requested ICT services for various internal and external
meetings including necessary internet, teleconferencing, video conferencing, desktop,
printing and video/audio projection services.
Provide technical assistance and support for incoming queries and issues related to
computer systems, software and hardware in person and over the phone.
•
Creating and using an Image for Windows•
Hard Disk MHDD check-up•
Install, modify and repair computer hardware and software.•
Entering a domain, adding users to that domain and controlling each user through
user interface.
Degree awarded in July, 2019 - GPA 3.2