Aya Smadi

• Participated in a competitive 22-week training program covering IT fundamentals, operating systems, networking, security
controls, threat analysis, incident response, and risk management
• Gained hands-on experience through 16 labs and projects on topics including network troubleshooting, digital forensics, access
control, cryptography (OpenSSL), MITRE ATT&CK framework, and vulnerability assessment
• Applied knowledge to 17 real-world case studies addressing security architecture, enterprise threat mitigation, and regulatory
compliance

• Conducted outbound customer engagement, consistently exceeding performance targets
• Applied strong communication, persuasion, and documentation skills while maintaining accurate CRM records

• Provided technical troubleshooting and issue resolution with a focus on accuracy and customer satisfaction
• Identified root causes, documented solutions, and ensured timely closure of technical cases
• Managed multiple support requests simultaneously while adhering to internal quality and compliance standards