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Aya Zewar Abdal , Assistant Manager, HR Business Partner (CL II.3)

Aya Zewar Abdal

Assistant Manager, HR Business Partner (CL II.3)·Samsung Electronics Levant

Iraq

Bachelor's degree, Software Engineering

Work experience

Total years of experience: 7 years, 7 months

Assistant Manager, HR Business Partner (CL II.3)

March 2025 - June 2025

Samsung Electronics Levant

Erbil, Iraq

March 2025 - June 2025

• Improved company culture by promoting team-building activities, fostering
collaboration, and recognizing employee achievements.
• Managed recruitment and led staff orientation programs for new joiners.
• Provided guidance on labor laws and regulations, and any legal risks on the
organization.
• Point-of-contact for employees regarding policy inquiries or concerns.
• Coordinated employee exit processes, conducting thorough exit interviews to
gather valuable insights for future improvement efforts.
• Managed payments related to social security, taxes.
• Prepared departmental budgets and monitored administrative expenditures.
• Oversaw procurement, financial documentation, and vendor coordination.
Company industry:
Sales Outsourcing

Senior HR Business Partner (CL II,2)

February 2022 - January 2024

Samsung Electronics Levant

Erbil, Iraq

February 2022 - January 2024

• Supported recruitment and onboarding activities.
• Maintained employee records and HR documentation.
• Coordinated office administration and managed complex calendars, coordinating
meetings and appointments.
• Managed office supplies, inventory, and vendor requests.
• Processed invoices, employee vouchers, and purchase requests.
•
Assisted with procurement activities and supplier coordination.
• Provided admin support staff, ensuring that their needs were met promptly.
Company industry:
Sales Outsourcing

HR and Admin specialist

February 2022 - January 2024

Samsung Electronics Levant

Erbil, Iraq

February 2022 - January 2024

•Supported recruitment and onboarding activities.
•Maintained employee records and HR documentation.
•Coordinated ofice administration and managed complex calendars, coordinating
meetings and appointments.
•Managed ofice supplies, inventory, and vendor requests.
•Processed invoices, employee vouchers, and purchase requests.
A•ssisted with procurement activities and supplier coordination.
•Provided admin support staf, ensuring that their needs were met promptly.
Company industry:
Consumer Electronics

Transcriber

December 2021 - May 2022

TELUS International

Erbil, Iraq •Remote

December 2021 - May 2022

Participated in Arabic IQtranscription project (remote)
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Translation

Recruitment Consultant

December 2021 - February 2022

Right Jobs - Recruitment Agency

Erbil, Iraq

December 2021 - February 2022

• Screened and interviewed candidates to evaluate potential employees
qualifications.
• Conducted background checks, reference checks and other pre-employment
screenings.
• built relationships with potential candidates and industry professionals to identify
potential candidates,
• Stayed informed about industry trends and gain insight into skills and
qualifications in demand.
•
Assessed and recommended top candidates to our clients.
Company industry:
Recruitment & Employee Placement Agency
Job role:
Human Resources and Recruitment

HR Assistant & Tender Officer

April 2021 - December 2021

ISMS Medical Company

Erbil, Iraq

April 2021 - December 2021

• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Updated and maintained employee attendance records.
• Screened applicant resumes and coordinated phone interviews.
•
Assisted in preparing quotations and commercial documentation in response to
RFQs (Requests for Quotation).
• Supported pricing calculations and tender preparation under management
supervision.
• Coordinated bid submission documentation and ensured compliance with tender
requirements.
• Maintained tender records and commercial documentation for future reference.
• Collaborated with Procurement teams after successful bid awards to facilitate
purchasing and project execution.
Company industry:
Medical & Healthcare Equipment

Backup Team Leader

July 2018 - December 2020

VFS Global

Erbil, Iraq

July 2018 - December 2020

• Improved customer retention rates by addressing escalated issues promptly and
professionally, ensuring positive resolution for both parties involved.
• Handled advanced issues with calm, knowledgeable and professional approach.
• Generated daily reports detailing metrics such as call times and satisfaction
ratings.
• Ensured high-quality service by monitoring calls, providing feedback, and
coaching team members on areas for improvement.
• Responded to team support questions quickly to maintain call center efficiency.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

HR Assistant

December 2017 - July 2018

Deltafor Communication

Erbil, Iraq

December 2017 - July 2018

• Tracked employee attendance and managed confidential personnel file.
• Processed payroll accurately, ensuring processing without errors in calculations or
deductions.
• Posted jobs, screened resumes and scheduled interviews with qualified
candidates.
•
Worked with HR team to coordinate company events.
Company industry:
Telecommunications
Job role:
Human Resources and Recruitment

Data Entry Officer

October 2017 - November 2017

ZanistInternational School

Erbil, Iraq

October 2017 - November 2017

• Completed data entry tasks with accuracy and efficiency.
• Sorted documents and maintained organized filing process and analyzed current
data records to provide detailed reports.
• Performed audits on database content to identify outdated or inaccurate records
requiring updates or removals.
Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Salesperson

August 2016 - October 2017

Top Travel - travel Agency

Erbil, Iraq

August 2016 - October 2017

• Handled complex bookings and ensuring seamless travel experiences for clients.
• Managed client inquiries promptly and efficiently, resolving issues quickly to
maintain high levels of satisfaction.
• Developed strong relationships with airlines, hotels, tour operators, and
transportation providers to confirm reservations and secure competitive rates and
exclusive deals for our agency.
Company industry:
Travel Agency
Job role:
Sales

Education

Salahaddin University

June 2016

June 2016

Bachelor's degree, Software Engineering

Iraq

Skills

Admin Assistant
Expert
Admin Assistant
Expert
Administration
Expert
Administration
Expert
Office Management
Expert
Office Management
Expert
Recruitment
Expert
Recruitment
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CONTINUOUS QUALITY IMPROVEMENT CQI
Intermediate
CONTINUOUS QUALITY IMPROVEMENT CQI
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
INVOICE RECONCILIATION
Intermediate
INVOICE RECONCILIATION
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Kurdish

Intermediate

German

Beginner