Ayah Okour

-Working on Governmental projects with the Governmental entities in UAE and Jordan, Conducted data analysis and consultation activities to help clients in developing the organizations strategies systems

-Developed business requirements models and gap analyses and used BPMN tools to support the development of software products.

-Created data models to support the organizations analytics, reporting and dashboards using visualizing tools like Stimulsoft.

-Led requirements-gathering sessions with cross-functional teams and stakeholders to ensure the development of comprehensive business requirements.

-Developed training materials and conducted user training sessions to ensure successful adoption of ne

• Delivered enterprise management systems for government entities, supporting national
digital transformation initiatives and automating manual operations.
• Conducted requirements workshops, stakeholder interviews, and gap analysis to align
business needs with system capabilities..
• Developed BPMN process models and functional documentation to support software
implementation and optimization.
• Built data models and dashboards to support operational and executive reporting.
• Prepared and delivered training materials and user sessions, to ensure smooth system
adoption.

A2A : - Collaborated in providing consultation services and standard payment solutions for different digital products and services, including:

Mobile Banking services
Internet banking services
E-wallets
Integration with Card Management systems
Banking digital transformation

- Engaged in gathering the business requirements and conducting the required documentation in SRS, CRs and Use cases.

- Analyzed the technical APIs documents and configurations to evaluate the possible changes and impact on the business modules.

- Collaborated and supported the cross-functional teams and stakeholders of the projects, the project management team, developers, and the clients.

• Provided business analysis and consultation for digital banking solutions, including
Mobile Banking, Internet Banking, and e-Wallet platforms.
• Led requirements documentation (SRS, CRs, Use Cases, User Stories) with clearly defined
acceptance criteria.
• Analysed API documentation and system configurations to assess integration impacts and
mitigate delivery risks.
• Supported end-to-end delivery of fintech solutions in collaboration with development, QA,
and client stakeholders.

• Contributed to the Smart Teller digital transformation initiative, conducting gap analysis to
identify risks and system enhancements operations across branches in Jordan, Palestine,
Algeria, and Qatar.
• Contributed to UAT planning and execution, coordinating between development, QA,
project management, and business stakeholders.

- Collaborated on the required gap analysis for the current e-Wallet system called Orange Money and analyzed the current process flows to identify the areas of risks, improvement, strengths and weakness.

-Gathering the high and low level of details of requirements from clients to transfer them to diverse views of Wireframes-mockups, authority matrices, and User stories over Agile Method-Projects.

- Contributed and prepared the UAT (Acceptance testing) activities and followed up with all stakeholders (Development, QA, PM and Client).

• Supported Orange Money eWallet enhancements, including onboarding, compliance
workflows, cash transfers, and remittance services.
• Translated business requirements into wireframes, mockups, authority matrices, and user
stories.
• Worked within Agile delivery environments, supporting iterative releases and continuous
improvement.

Ensuring that the output software services meet the companys requirements and objectives.

Maintaining and considering the non - functional and functional requirements, including performance, security, and usability access

Detecting and the bugs and failures of the systems

Decumentaion the test cases and test scenarios

• Executed functional and non‑functional testing, defect tracking, and quality assurance
activities.
• Collaborated with development teams to improve system reliability and delivery timelines.