Assistant Producer
Mbc Group
Total years of experience :17 years, 3 Months
•Responsible for adding celebrity guests and celebrity guests names in the system and define if they need a driver to bring them to the studio, if they have props that they will bring on set and communicate with the security team accordingly prior to the airing time of Good morning arab (Sabah Al Kher Ya Arab) live show.
•Providing hospitality to guests and celebrity guests prior to their interview on the show, coordinate with floor manager regarding their air time so the studio team can implement mics for the guests and prepare them behind the scenes during Good morning arab (Sabah Al Kher Ya Arab) live show.
•Managing coordination with guests and celebrity guests via Zoom and Skype during Good Morning Arab (Sabah Al Kher Ya Arab) live show.
•Coordinating via phone calls with guests, competitions, studios when required by producer or director during Good Morning Arab (Sabah Al Kher Ya Arab) live show.
•Managing daily audiences social media engagement via WhatsApp during Good Morning Arab (Sabah Al Kher Ya Arab) live show.
•Responsible for collecting participants details during their engagement with certain "call to action" campaigns on social media and sharing them with the concerned department.
•Responsible for handing phone calls from participants in MENA region on Tasali kids live show and organise and monitor them. •Responsible for calling winners and update their addresses to be shared with shipping company for winners gifts delivery . •Responsible for testing the phone and reporting to the production supervisor about any technical issues.
•Manage communication with participants during “Asda Al Malaeb” sports game live show with Mustafa Al Agha.
•Managing social media engagement on whatsapp from the viewers on “Hala Bi Ramadan” cooking live show.
•Managing telephone calls from participants in the MENA region during the Tasali kids live show and monitoring them. •Responsible for calling winners and update their addresses to be shared with shipping company for courier to deliver the gifts. •Responsible for testing the phone and reporting to the production supervisor about any technical issues.
•Maintaining confidentiality of sensitive work information and following media production guidelines.
•Prepare the studio by arranging the puzzles and questions of the day.
•Handling the computer games live during the show.
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and network problems.
• Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
• Handling the sales in (Africa-Levant-Gulf) regions and drive new opportunities.
• Responsible of closing a target of $34000 per month.
• Manage the company data base and contacting the existing/non existing customers via Phone/Email for a new potential client.
• Handling the inquiries that come through the company website.
• Managing the booking of the attendees after closing the deal by sending the quotation and receiving the PO accordingly.
• Handling the marketing of the following vendors' certifications:
(Cisco, VMware, Microsoft, Avaya, Citrix, ITIL, EC-Council, Oracle, PMP, BlueCoat).
• Operationally manage a team of telesales to support marketing activities & maintain customer & prospect database.
• Manage all event registrations & confirmations (against targets).
• Responsible for supporting the team to reach their targets with optimum results.
• Reporting to the Regional Marketing Manager all team activities: Target-Absence-KPI.
• Lead detection and lead qualification for events & campaigns (against targets).
• Support sales managers when necessary, with specific lead detection / sales activities.
• Support marketing manager with event management when required.
• Managing a team of 24 agents in the call center and assigning their daily tasks and monitor their KPI.
• Responsible for supporting the team to achieve their monthly sales target.
• Daily lead Qualification Report to be sent to Account Manager/Group Account Manager.
• Weekly Call Quality Report to be sent to Account Manager/Group Account Manager.
• Monthly Lead Qualification Report to be sent to Cisco.
• Quality Call Monitoring of approximately 200 Calls per month.
• Quality check on each lead.
• Quality Assurance Check on each call.
• Client Processes & Policies Check.
• Training new agents for Cisco Networking Overview and networking basics.
• Initiating calls training through test calls to achieve best customer service.
• Contacting Customers throughout the specified region to market Cisco Products.
• Handling inbound/outbound calls and generate leads.
• Arranging professional meetings between the customer side and the assigned Cisco Representative.
• Responsible for sales target achievement through generating quality leads that result in sales.
• Ensure a complete satisfaction of the customers by providing the best possible solution and after sales support.
• Build good relationships with potential and existing clients.
• Work with team to achieve sales performance targets.
• Develop and execute sales/marketing proposals.
• Updating the system regarding company’s network infrastructure.
• Data entry: each information gathered through calls in order to meet both sides (Cisco & Existing Clients) requirements with relevant information.