Senior leasing Consultant/Assistant Manager
Al Qana Property Management
مجموع سنوات الخبرة :13 years, 11 أشهر
• Tenant Communication: Maintain transparent communication channels with tenants, addressing their inquiries, concerns, and requests promptly and professionally.
• Conflict Resolution: Proactively resolve tenant conflicts and disputes with a positive and productive tenant-landlord relationship.
• Lease Agreements: Assist in the preparation and execution of lease agreements by collecting required legal documents, renewals, and negotiations, ensuring compliance with company policies and local regulations.
• Tenant Engagement: Develop and implement strategies to engage tenants and enhance their experience within our properties, organizing tenant events and programs.
• Property Inspections: Conduct regular property inspections through departments’ coordination to ensure tenant compliance with lease terms and property maintenance standards.
• Rent Collection: Manage the process of rent collection, overseeing the tracking of rent payments and taking action on any overdue payments.
• Tenant Feedback: Gather tenant feedback and suggestions to improve property amenities, services, and overall tenant satisfaction.
• Tenant Onboarding and Offboarding: Assist new tenants with the onboarding process and manage the tenant departure process, ensuring smooth transitions.
• Legal Compliance: Stay informed about local and state rental laws, ensuring all tenant-related activities adhere to legal requirements.
• Leasing of retail units, kiosks, and offices in malls.
• Reaching out and strengthening relationships with stakeholders for current & future business at workplace.
• Prepare introductory brief; presentations, and visuals about the projects and offer letters.
• Responding to tenants & clients queries as well as complaints.
• Cooperate with other departments for unique client/tenant journey.
• Manage occupancy & vacancy weekly & monthly reports.
• Involvement of monthly management budget vs revenue reports.
• Participating in events organization and marketing department support through assisting in design work, editing, customer service, public relations, and sales.
• Follow-up pending requirements and approvals in alignment with company’s rules and procedures.
• Follow-up on legal issues and bounced chqs in guidance through legal department.
Manage Residential tenancy relations
(Responding to tenant's & client’s queries)
Monitor Contracts Management
(Prepare Offers, agreements and official letters in Arabic & English along with keep on track all records in Yardi ERP System)
Control Business & Financial Reporting
(Creating & updating weekly and monthly reports)
Measure Internal Indicators & Relationships
(Maintain bonds with other departments & control issues responding timeliness)
Identify Governmental Entities procedures & regulations
(Build up relationships to facilitate problems solving)
Following up various inquiries/complains
(Ensure work completion along with customer satisfaction)
Contribute efficient and effective workings of finance department by executing daily tasks thru a strong attention to details along with time management and problem solving skills; as well as SAP system orientation:
- Receivables & Collections: Proper receipts & General Journals issuance; coding invoices to correct G/L account; Conduct account reconciliations and analysis.
- Banking Deposits: Up to date deposits’ entries.
- Payables following up: Following up with A/P assigned person to issue required payments.
- Utilities expenses records: Following up with A/P assigned person to issue required payments
- Petty Cash: Measure monthly costs based on office requirements and cash disbursement voucher report.
- Cash Flow: Identify monthly profits in comparison with assigned budget & expected results.
- Internal indicators & Relationships: Clear knowledge about faced issues reporting and solutions predictions with qualified guidance.
•Perform related property management duties and market for vacant commercial and residential units.
•Gather clients inquiries including units rental availability, record their details, and arrange tours if applicable.
•Prepare commercial and residential offer proposals.
•Prepare renewal notices in a respective timeframe.
•Manage potential tenants’ requests including new rental, contracts renewal, and unit’s evacuation processes.
•Collecting and recording rent payments.
•Issuing lease agreements & units clearances.
•Arrange payments and related invoices towards property registration fees at TAWTHEEQ System managed by Al Ain Municipality.
•Resolving tenant complaints towards properties concerns; and forward other issues to Facilities Management Department.
•Following up all units hand over procedures and ensure their completeness.
*Handling all customer service; clients’ inquiries including phone calls & face to face daily operations.
*Finding out various solutions to resolve such obstacles in the work place.
*Preparing official letters to be delivered to the assigned clients and tenants dealing with our company.
*Preparing re searchable; strategic plans related to the development of such real estate building or place.
*Preparing various reports about clients’ feed backs for future improvements.
*Getting involved with the Banks reconciliations, Inventory, Electricity Statements, Loans register & position, Accounts Receivables report and its stereotype; as well as, Petty Cash Status.
*Application of various financial models through company's system, such as Collections & Invoices Model (Receipt Voucher), Expenses Model, and Transfer Model.
*Manage all correspondences between Al Ain & Abu Dhabi branches.
*Organize activities according to students’ inquiries and plans to help shaping their own campus life.
*Communicating with variety of students to gain the maximum knowledge of students’ feedback.
*Excellent in general office practice.
*Dealing with office and client management.
*Doing schedules, templates, Scripts & Scenarios for events.
* Preparing events participation reports.
*Attending meetings and preparing their minutes.
*Preparing, writing and reviewing press releases.
BBA - Bachelors degree at Business administration in Accounting from Abu Dhabi University
