IT Supervisor / Project Coordinator
Gulf Sparrows Group
Total years of experience :20 years, 9 Months
Responsibilities:
• Manage team of on-site IT personnel to provide level II customer support.
• Sustain role of site lead for prioritizing and integrating changes through change management process.
• Monitor day-to-day progress of the project and follow up & control tasks’ execution.
• Prepare Preventive & Perfective maintenance projects plan.
• Assist & follow up project managers, sub contractors and team members with daily tasks including client reporting and communications.
• Monitor project plan and execution to ensure on-time completion of projects.
• Develop Service Level Agreement to streamline IT support.
Worked with Abdulla Fouad Holding Company Implemented various projects dealing with applications, infrastructure and network connectivity at different stages throughout the Kingdom for the following clients:
Network Coordinator-Deutsche Bank
Riyadh, Saudi Arabia
• Point of contact with suppliers for procurement, support, administration and problem resolution.
• Managed, lead, and prioritized multiple tasks and user requests effectively with limited guidance and supervision.
Physical implementation & testing of server kit.
Respond and diagnose end user issues related to computer hardware and software.
• Troubleshoot LAN connectivity issues.
• Installed & configured Cisco catalyst 2950 & 3750 series switches.
• Desktop & Notebook hardware/software maintenance, setup, upgrade, configuration, troubleshooting, auditing, and inventory management.
• Configured Lotus Notes client.
• Provided weekly status report to higher management.
Network Engineer-King Saud University
Riyadh, Saudi Arabia
• Provided network support to the main campus and all sites.
• Conducted preventive maintenance schedule.
• Installed & configured Cisco Catalyst 2900, 3500 & 3700 series switches.
• Installed, configured & troubleshoot Enterasys Smart switches.
• Installed & configured HSIM and VHSIM modules & transceivers.
• Administered Enterasys troubleshooting console.
• Provided 1st level technical support by following PMTS strategy.
• Compiled comprehensive status report on a weekly basis.
Network Engineer-Saudi Telecommunications Company
Riyadh, Saudi Arabia
• Supervised a team in deploying HP desktop machines.
• Installed & configured Email Client (Microsoft Outlook).
• Provided connectivity to Domain controllers and corporate application servers.
• Configured & updated the client PCs with their respective Antivirus servers.
• Planned the project deployment strategy, streamlined the deployment procedure and incorporated the lesson learned in day to day activities.
• Established LAN & WAN connectivity using Cisco catalyst switches & routers.
• Installed and configured Microsoft Windows Server 2000.
• Installed, configured and managed Windows Active Directory.
• Implemented and administered Microsoft ISA server 2000.
• Established network connectivity via DDR as a backup connection.
• Evaluated & resolved system failure from a technical perspective.
• Installed UTP Cat5e and Cat6 Patch panels.
• Installed & configured Network printers.
Scholarship Awarded for Highest GPA - 3.83
