Customer Care Supervisor
Flow
مجموع سنوات الخبرة :18 years, 2 أشهر
Apply WFM concepts and best practices that optimize forecasting, scheduling and resource utilization at a holistic level for for all Consumer Sales divisions across all Consumer Sales Unit divisions including: the flagships and the Fully Branded outlets -FBO’s, VIP, Resellers, Channels, Modern Trade, Hajj & Omrah (mobily and Partner Staff) while ensuring high quality reporting and accuracy.
Plan & forecast workforce schedules across all outlets/regions, utilize the WFM software to generate schedules. (monthly, weekly, daily and intra-daily).
Monitor sales volume, trends and averages on a monthly, quarterly and seasonal basis for appropriate scheduling
Make appropriate scheduling to manage resource requirements at sales outlets while balancing people's needs
Ensure schedules are generated on regular basis that coincide with the forecast.
Provide information on employee activity, absences, meetings and other schedule exceptions
Assist in maintaining and updating staff plan data and employee entry/removal from scheduling software and other databases
Provide analysis of current schedules and make recommendations to backfill or optimize
Ensure resources are available to handle real time work load, Maintain planned Vs actual forecast details and adjust to meet any deviations from plan
Maintain planned Vs actual forecast details and adjust to meet any deviations from plan
Notify with immediate effect for any problems related to Queuing system and synchronize with IT Sales Supports, Vendors, Administrations to solve this problem
Review planned vacations for all Outlet staff and update it according in the WFM databse based on the leave approvals
Track, Report crisis and disasters like delay in Opening Outlets, Exceeding Waiting time, increase in No Show numbers.
Perform any other duties and responsibilities as designated by the line manager.
Control over the buildings and facilities of the institution where the deal, students and staff use and make periodic visits to student housing to record notes and submitted to the Director-General.
Supervise the premises of the institution and its facilities (administration building, main warehouse, student housing, Apparatus, equipment, tools) and the services provided to them of the requirements and the maintenance and cleanliness of the public.
Monitoring and supervision to all the work and functions of an observer maintenance work and how to implement the plans and thematic mechanisms of the business.
Follow-up file owned and leased vehicles in terms of ( periodic inspection Renewal forms, and accidents)
Responsibility towards the requirements and maintenance Institute premises and services provided to them ( the administration building, staff accommodation and student housing - devices)
Find the best prices with respect to services that provide support for the benefit of the Institute ( celebrations - Events )
Follow - up to the constantly monitors and security guards of the Covenant and dormitory
Follow-up to the reception staff, services, drivers and workers buffet
Follow-up to end what the government departments (ministries - the legitimacy of the courts - Traffic Police - Municipalities )
Performs personnel functions (interviewing, evaluating, supervising, staff development, etc.) for the purpose of maintaining adequate staffing, enhancing productivity of personnel and achieving objectives.
Monitors daily operations for the purpose of ensuring that security operations are completed efficiently and within institute.
Estimating and establishing cost parameters and budgets for purchases
Maintain accurate records of purchases and pricing Create and maintain good relationships with vendors/suppliers Making professional decisions in a fast-paced environment Maintain records of purchases, pricing, and other important data Review and analyze all vendors/suppliers, supply, and price options Develops plans for purchasing equipment, services and supplies Negotiate the best deal for pricing and supply contracts ensure that the products and supplies are high quality Create and maintain inventory of all incoming and current supplies Maintain and update list of suppliers and their qualifications, delivery times, and potential future development
Other Functions
Participates in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform.
Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
Carry out any other work assigned to it within the limits of his duties and responsibilities.
Al
Main Objective:
Develops implements, enforces a range of student services policies, and ensures that services for students carried out by the related departments operate in compliance with WIT’s policies and standards.
Plans, coordinates, and delivers orientation training to students, as well as diversity programming to various WIT community members.
Manages the Parent Connection component of New Student Orientation and coordinates a range of special projects, as they arise.
Responsibilities:
Develops, adopts, enforces, and/or implements policies and procedures on a range of student affairs issues such as class absences, refund appeals, and withdrawals; coordinates and enforces students & Alumni’s policies and procedures, and ensures compatibility with locally operating policies institute-wide.
Determines and interprets student services needs on an individual basis, and initiates referrals to appropriate student and/or academic services; advises students on policy issues, acts as student advocate, and resolves problems as necessary.
Designs, develops, coordinates, and presents a wide range of workshops, conferences, training sessions, and retreats for students, parents, and staff; managers, coordinates, and facilitates all facets of on-campus student orientation activities associated with the family connection program.
Marketing, administration, and logistics for a range of special events, to include selection, coordination, and scheduling of entertainers, keynote speakers, and facilitators, organization of facilities and food services, and the design and production of marketing materials and publications.
Collects and analyzes statistical data, and develops reports, reporting systems, instruments, mechanisms, and standards designed to evaluate effectiveness of programs and services.
Prepares, edits, and revises Student & Alumni’s policies to suit a variety of WIT contexts and formats.
Supervises personnel, which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
Performs miscellaneous job-related duties as assigned.
Other Functions:
Organize or provide training courses for students, as per requirements.
Visiting, follow up with employers to secure jobs for future WIT’s alumni.
Assist HRD for all aspect of recruitment functions.
Performs other related duties as assigned for ensuring the efficient and effective functioning of the department.
• Control over the buildings and facilities of the institution where the deal, students and staff use and make periodic visits to student housing to record notes and submitted to the Director-General.
• To supervise the premises of the institution and its facilities (administration building, main warehouse, student housing, Apparatus, equipment, tools) and the services provided to them of the requirements and the maintenance and cleanliness of the public.
• Monitoring and supervision to all the work and functions of an observer maintenance work and how to implement the plans and thematic mechanisms of the business.
• Follow-up file owned and leased vehicles in terms of ( periodic inspection Renewal forms, and accidents)
• Responsibility towards the requirements and maintenance Institute premises and services provided to them ( the administration building, staff accommodation and student housing - devices)
• Find the best prices with respect to services that provide support for the benefit of the Institute ( celebrations - Events )
• Follow - up to the constantly monitors and security guards of the Covenant and dormitory
• Follow-up to the reception staff, services, drivers and workers buffet
• Follow-up to end what the government departments (ministries - the legitimacy of the courts - Traffic Police - Municipalities )
• Performs personnel functions (interviewing, evaluating, supervising, staff development, etc.) for the purpose of maintaining adequate staffing, enhancing productivity of personnel and achieving objectives.
• Monitors daily operations for the purpose of ensuring that security operations are completed efficiently and within institute .
Estimating and establishing cost parameters and budgets for purchases
Maintain accurate records of purchases and pricing Create and maintain good relationships with vendors/suppliers Making professional decisions in a fast-paced environment Maintain records of purchases, pricing, and other important data Review and analyze all vendors/suppliers, supply, and price options Develops plans for purchasing equipment, services and supplies Negotiate the best deal for pricing and supply contracts ensure that the products and supplies are high quality Create and maintain inventory of all incoming and current supplies Maintain and update list of suppliers and their qualifications, delivery times, and potential future development
Other Functions
• Participates in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform.
• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
• Carry out any other work assigned to it within the limits of his duties and responsibilities.
• Assist in all areas relating to the 2 year Diploma program students ranging from Selection & Testing, Orientation, Company interviews, uniforms, collection of certificates, signing contracts, prepare Learning Agreements etc.
• Orientate new Saudi Student Councillors, and supervise their work, assisting them undertake their duties for an initial period.
• Assist in implementing all existing SPSP Policies and Procedures in the new training center.
• Liaise with sponsoring companies during site visits and SPSP customers as and when required, maintaining good relationships with them and assisting them with any requirement.
• Supervise the activities of contractor staff working in the centre - Janitors, Cafeteria, Security, and coordinate with SPSP Operations Manager regarding their work
• Co-ordinate with SPSP Facility team regarding all maintenance requirements
• Co-ordinate with SPSP IT team regarding all IT requirements
• Work closely with all Training Provider staff members to ensure that SPSP provides an excellent service to our customers and students
• Assist in the coordination of equipment delivery, installation, commissioning and routine maintenance
• Attend meetings as required with customers/sponsors, Saudi Aramco, and Government Departments
Duties and responsibilities will change as the new training center develops and expands, therefore flexibility will be expected from the position holder to adapt to new challenges.
• Assist in all areas relating to the 2 year Diploma program students ranging from Selection & Testing, Orientation, Company interviews, uniforms, collection of certificates, signing contracts, prepare Learning Agreements etc.
• Orientate new Saudi Student Counselors, and supervise their work, assisting them undertake their duties for an initial period.
• Assist in implementing all existing SPSP Policies and Procedures in the new training center.
• Help students with some of the following issues:
1. personal issues.
2. Attendance difficulties.
3. Accommodation.
4. Finance.
5. Study skills.
6. health care.
7. Student interview.
• Completes writing reports as needed or requested by the manager.
• Conduct professional development workshop on identifying at risk students.
• Motive students.
• Handling customer complaints and resolving issues that employees are not authorized to handle on their own
• Dealing with schedule changes, employee call-ins, and other staffing issues
• Filling in for absent employees as needed to ensure smooth operation of the business
• Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks
• Delegating tasks to employees
• Keeping day-to-day activities organized
• Recruiting and interviewing new hires
• Leading training classes or providing one-on-one training to employees
• Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly
• Resolving disputes between employees
• Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment
• Motivating employees to perform well
• Maintaining a safe and clean work environment
• Training employees in proper safety procedures and providing training updates as needed
• Organizing promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials
• Managing projects as assigned and organizing teams to assist in these efforts
• Translate books from English to Arabic.
• Interpreter to high rank command at the National Guard if any meet is on.
• Coordinate between the Vinnell Arabia and government of Saudi Arabia.
• Receive new solders and teach them their duties and the future plan for National Guard.
• Write reports to the supervisor about each meeting and any class we teach.
• In charge of the organization events by choosing the best decision of the place, the time, and the people who are qualified for the event.
• Assist the new Saudi student to adopt the new environment.
• Provide advices to the new Saudi student and the university student about the religion, culture, and.
• Write reports to Saudi culture mission every month about the organization event and future planning.
• Coordinate between the Saudi student and the embassy if needed.
management information systems