Ayesha Aslam

(Management Trainee & Process Developer à Genpact Pvt Ltd

• Inde
• Je travaille ici depuis mai 2021

 Managed and mentored teams, overseeing target assignment, progress monitoring, and KPI tracking to ensure goal achievement.
 Prepared various MIS trackers including SLA Trackers, Daily Production Trackers, and EOD Reports, enhancing process transparency and efficiency.
 Conducted Business review calls with clients, employing conflict resolution skills to incorporate feedback for process improvement.
 Handled escalations, conducted RCAs, and implemented corrective measures to maintain service excellence.
 Spearheaded process automation initiatives, resulting in significant productivity gains and streamlined operations.
 Managed Attrition and shrinkage without disruption to business operations, actively involved in recruitment and training activities.
 Contributed to AR Collection and dispute management, demonstrating proficiency in credit control and customer interaction.
 In my role as a Process Developer, I specialized in Payment Application within the most recent iteration of SAP.