(Management Trainee & Process Developer
Genpact Pvt Ltd
Total years of experience :3 years, 1 Months
Managed and mentored teams, overseeing target assignment, progress monitoring, and KPI tracking to ensure goal achievement.
Prepared various MIS trackers including SLA Trackers, Daily Production Trackers, and EOD Reports, enhancing process transparency and efficiency.
Conducted Business review calls with clients, employing conflict resolution skills to incorporate feedback for process improvement.
Handled escalations, conducted RCAs, and implemented corrective measures to maintain service excellence.
Spearheaded process automation initiatives, resulting in significant productivity gains and streamlined operations.
Managed Attrition and shrinkage without disruption to business operations, actively involved in recruitment and training activities.
Contributed to AR Collection and dispute management, demonstrating proficiency in credit control and customer interaction.
In my role as a Process Developer, I specialized in Payment Application within the most recent iteration of SAP.