Ayesha Kalsoom, HR Coordinator

Ayesha Kalsoom

HR Coordinator

SYNTAX BPO (PVT.) LTD

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Master, Business Administration (HRM)
Expérience
9 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :9 years, 0 Mois

HR Coordinator à SYNTAX BPO (PVT.) LTD
  • Pakistan - Lahore
  • juin 2017 à janvier 2019

- Recruitment and Selection process
- Employees record management
- Mange T&D sessions for as per employee’s need
- Evaluate Employee’s effectiveness
- Frequent coordination with department heads
- Performance and compensation

Customer Service Representative à Syntax BPO (Pvt.) LTD
  • Pakistan - Lahore
  • juin 2016 à mai 2017

- Confirmations & follow up calls
- Taking and processing orders with all possible solutions
- Up-selling additional services
- Record management using MS Office.

Administrative Assistant à Syntax BPO (Pvt.) LTD
  • Pakistan - Lahore
  • octobre 2014 à mai 2016

- Entering and exit formalities.
- Typing documents, answering and placing calls or emails.
- Connect callers and distributing mails to the concerned department.
- Setting and managing appointments.
- Handle customer’s problems and requests.
- Assist in other administrative duties when required.

Teacher à Beaconhouse School System
  • Pakistan - Lahore
  • septembre 2009 à avril 2014

- Planning, developing and executing lesson plans.
- Evaluating the academic and social growth of students.
- Employing demonstrations, discussions, and activities.
- Interact with students, parents and faculty.
- Arrange remedial classes when needed.
- Attend staff development workshops.

Éducation

Master, Business Administration (HRM)
  • à Virtual University Lahore, Pakistan
  • janvier 2013
Master, Economics
  • à University of the Punjab Lahore, Pakistan
  • janvier 2008

Baccalauréat, Science
  • à Bahauddin Zakariya University, Pakistan
  • janvier 2004

Etudes secondaires ou équivalent, Administration and Basic Sciences
  • à BISE Multan, Pakistan
  • février 2002

Specialties & Skills

Administration
Document Review
Interpersonal Skills
Customer Service Management
Recruitment
ACADEMIC
COMMUNICATION SKILLS
CRISIS MANAGEMENT
CUSTOMER SATISFACTION
DOCUMENTATION
GESTIóN
JOB ANALYSIS
LEADERSHIP
MARKETING

Langues

Anglais
Expert
Punjabi
Expert
Urdu
Expert

Loisirs

  • Managing Events
  • Listening to music
  • Crafting
  • Sketching
  • Painting