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Ayesha Kalsoom, HR Coordinator

Ayesha Kalsoom

HR Coordinator·SYNTAX BPO (PVT.) LTD

United Arab Emirates

Master's degree, Business Administration (HRM)

Work experience

Total years of experience: 9 years, 0 months

HR Coordinator

June 2017 - January 2019

SYNTAX BPO (PVT.) LTD

Lahore, Pakistan

June 2017 - January 2019

- Recruitment and Selection process
- Employees record management
- Mange T&D sessions for as per employee’s need
- Evaluate Employee’s effectiveness
- Frequent coordination with department heads
- Performance and compensation

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Human Resources and Recruitment

Customer Service Representative

June 2016 - May 2017

Syntax BPO (Pvt.) LTD

Lahore, Pakistan

June 2016 - May 2017

- Confirmations & follow up calls
- Taking and processing orders with all possible solutions
- Up-selling additional services
- Record management using MS Office.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Administrative Assistant

October 2014 - May 2016

Syntax BPO (Pvt.) LTD

Lahore, Pakistan

October 2014 - May 2016

- Entering and exit formalities.
- Typing documents, answering and placing calls or emails.
- Connect callers and distributing mails to the concerned department.
- Setting and managing appointments.
- Handle customer’s problems and requests.
- Assist in other administrative duties when required.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Administration

Teacher

September 2009 - April 2014

Beaconhouse School System

Lahore, Pakistan

September 2009 - April 2014

- Planning, developing and executing lesson plans.
- Evaluating the academic and social growth of students.
- Employing demonstrations, discussions, and activities.
- Interact with students, parents and faculty.
- Arrange remedial classes when needed.
- Attend staff development workshops.

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

Virtual University Lahore, Pakistan

January 2013

January 2013

Master's degree, Business Administration (HRM)

Pakistan

University of the Punjab Lahore, Pakistan

January 2008

January 2008

Master's degree, Economics

Pakistan

Bahauddin Zakariya University, Pakistan

January 2004

January 2004

Bachelor's degree, Science

Pakistan

BISE Multan, Pakistan

February 2002

February 2002

High school or equivalent, Administration and Basic Sciences

Pakistan

Skills

Administration

Expert

Document Review

Expert

Interpersonal Skills

Expert

Customer Service Management

Expert

Recruitment

Expert

ACADEMIC

Intermediate

ART

Intermediate

COMMUNICATION SKILLS

Expert

CRISIS MANAGEMENT

Intermediate

CUSTOMER SATISFACTION

Expert

DOCUMENTATION

Expert

GESTIóN

Beginner

JOB ANALYSIS

Intermediate

LEADERSHIP

Intermediate

MARKETING

Intermediate

Languages

English

Expert

Punjabi

Expert

Urdu

Expert

Hobbies and interests

Managing Events
Listening to music
Crafting
Sketching
Painting