Customer Service Executive
service market
مجموع سنوات الخبرة :6 years, 2 أشهر
Booking Customer’s appointments for different services like Cleaning and maintenance with coordination
of partners and after checking their availabilities.
▪ Feedback survey calls to check the satisfaction level of customers.
▪ Payment collection procedures and sending invoices.
▪ Complaints resolved in Zendesk which are posted in website
Zameen.com (Tele sales)
▪ Arrange meetings for clients in HO.
▪ Greet visitors and direct them to the appropriate offices.
▪ Schedule meetings and travel arrangements for senior members of the company
▪ Monitor the production staff
▪ Conduct clerical duties, including filing, answering phone calls, responding to emails and preparing
documents
▪ Provide administrative support for operations team
▪ Contact potential or existing customers to inform them about a product or service using scripts.
▪ Ask questions to understand customer requirements and close sales.
▪ Deals with customers in expo, head office and done many sales of property.
Mobilink GSM (An Orascom Telecom Company (Associate Reporting & Analysis)
▪ Coordinate with program leads to collect inputs for projects progress to prepare analysis.
▪ Design presentations for progress reporting on programs.
▪ Bring improvements into Contact Center Standard Operating Procedures, structure and reporting
processes.
▪ Identify issues in current services according to their mechanics along with Testing of Pre-launched VAS
Key Achievements related to deliverables across Career Span:
▪ Surprise award October 2014 for saving billions of dollars by closure of an application
▪ Top Performer in upselling for 2 months.
in Commerce