Ayesha Masood

▸ Experienced in managing high-volume customer interactions, efficiently
handling 20-25 customers simultaneously while maintaining excellent
service quality and professionalism.
▸ Proactively identified and secured new business opportunities within
chemical trade sector, contributing to a 15% increase in the territory sales.
▸ Actively participated in team meetings to discuss performance and market
insights.
▸ Supported in pricing decisions, promotional planning, and coordination
between sales and operations teams.
▸ Managed daily inquiries related to product specifications, pricing,
availability, order status, and delivery schedules.
▸ Handled trade operations, including order processing, inventory
coordination, and managing distributor/retailer relationships.
▸ Assisted in planning and executing trade promotions to boost sales and
visibility across key markets.
▸ Handled end-to-end operational tasks including order processing, and daily
coordination with logistics teams.
▸ Handled daily inquiries from agents regarding products, pricing, availability,
order status, and delivery timelines.
▸ Contributed to team goals by supporting colleagues, sharing knowledge,
and maintaining a positive and solution-focused work environment.
▸ I actively participated in regular meetings to discuss targets, performance,
new strategies, and market insights.
▸ Maintaining positive business relationships to ensure future sales.
▸ Identify and assess customers needs to achieve satisfaction.
▸ Build sustainable relationships and trust with customer through open and
interactive communication.
▸ Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution.
▸ Keep records of customer interactions, process customer accounts and file
documents.