Customer Service Manager
Mody Auto India Pvt Ltd
مجموع سنوات الخبرة :20 years, 5 أشهر
Mody Auto India Pvt Ltd Joined in August 2012
Indusind bank is one of the leading private sector banks in India, and is a part of one of the leading and reputed corporate house, The Hinduja Group. Indusind bank is now the fastest growing private sector bank in terms of CASA and lending.
Customer Service Manager
Currently working as a Customer Relation Manager, based out at Uppal Branch, Hyderabad.
Duties and Responsibilities
* Responsible for the solving customer concerns.
* Sourcing and login of targeted number and value of concern closure period and insurance renewals.
* Overview of business strategies and development.
* Achievement of Stipulated Targets, Business Development and Market Research.
Indusind Bank Ltd December 2011-August 2012
Indusind bank is one of the leading private sector banks in India, and is a part of one of the leading and reputed corporate house, The Hinduja Group. Indusind bank is now the fastest growing private sector bank in terms of CASA and lending.
Customer Service Manager
Currently working as a Customer Service Manager, based out at Karkhana Branch, Hyderabad.
Duties and Responsibilities
* Responsible for the CASA and revenue generation for Karkhana branch.
* Sourcing and login of targeted number and value of savings accounts, current accounts and other revenue generating products like life insurance, general insurance, mutual funds, home loans, mortgage loans and credit cards.
* Achievement of Stipulated Targets, Business Development and Market Research.
Achievements
* Made a significant contribution by sourcing 80 accounts and Rs. 1 Cr of CASA value in the first 5 months of joining.
* Achieved more than 50% of yearly revenue target in the first five months itself.
PREVIOUS WORK EXPERIENCE
TATA AIG Life Insurance Company Ltd February 2011 - November 2011
Tata is one the leading automotive brands in India, along with a presence in NBFC, steel and other consumer products. AIG is a well known life insurance company and a global leader in insurance sector. TATA AIG is a leading private life insurance company in India, having its operations from last ten years. It is the only private life insurance company in India, which is in profits from last four years.
Business Development Manager - Agency Channel
Duties and Responsibilities
* Sourcing and login of targeted value of life insurance.
* Recruitment and training of insurance consultants.
* Managing a team of insurance consultants.
* Achievement of Stipulated Targets, Business Development and Market Research.
Achievements
* Recruited 20 insurance consultants in the first three months of joining
* Achieved more than 50% of yearly target in the initial three months.
FA Financial Consultants January 2010 - January 2011
Manager - MIS & Data Processing
Duties and Responsibilities
• Handling the complete data of FA Financial, Hyderabad
• Analyzing the data and setting up Weekly & Monthly goals to the team members
• Preparing Daily, Weekly and Monthly reports
• Periodic generation of MIS Reports
• Monthly Forecast & Budget preparation as per the requirements
• Manage, Support, and develop the team for the new business and renewals of Insurance in Life and General.
• Analyzing the data, converting the new customers to buy our product keeping the existing customers satisfied with our product and service.
• Reporting to our Cluster Sales Head in a weekly basis.
• Handling admin and operational issues of business.
• Responsible for cost management and revenue generation strategies.
Mody Ford December 2006 to December 2009
Manager - Insurance & Extended Warranty
Duties and Responsibilities
• Manage, Support, and develop the team for the renewals of Insurance and even Extended Warranty too.
• Analyzing the data, converting the new customers to buy our product keeping the existing customers satisfied with our product and service.
• Implementing new initiatives to develop the business in maximum possible ways.
• Dealing with the Claim process of the Customer and making them satisfactory.
• Interacting with the Customers at the Service Point to help them out in service and warranty problems.
• Reporting to the higher authorities in weekly basis and achieving the targets given by them.
The Mithra Agencies January 2004 to November 2006
Senior Executive - Processing & Sales
Duties and Responsibilities
• Attending all insurance related customer complaints and rectifying it to their satisfactory level.
• Reporting to the Manager regarding our daily work plan.
• Attending customer queries regarding Insurance of Vehicles.
• Generating policies, reconciling the payments and necessary documentation online in Maruti Insurance.
• Maintenance of files and preparation of reports.
• Educating the customers about the product services and the additional services provided by the company.