Executive PA to Director / Account Handler
AON Middle East
مجموع سنوات الخبرة :6 years, 10 أشهر
Executive PA to Director / Account Handler, AON Middle East, Deira, UAE 2010 - Present
Teller/Assistant Accountant/ Telex Operator/ Front Desk Operator 2006 - 2010
Habib Exchange Co., LLC, Sharjah Branch, UAE
Achievements
✓ Consistently demonstrated resourcefulness and initiative in support of top management with flexibility in working well in cross-functional teams even under pressure with a good sense of urgency to complete multiple tasks within strict deadlines.
✓ Ability to keep confidentiality in all official correspondences, files, documents and reports.
✓ Noted as a quick learner who can easily understand and adapt company processes.
Areas of Expertise
Executive PA Functions
* Follow up Manager's diary; schedule appointments; attend and record minutes of the meeting; organize details of travel arrangements, itineraries and accommodation.
* Communicate with internal departments as well as all third parties to exchange information, coordinate activities, and promptly resolve issues and concerns.
* Handle complete facilities set up and upkeep; ensure sufficient quantity of supplies to support operations. Also carry out filing, e-mailing, faxing and self-correspondence.
* Perform a variety of executive support tasks that may be highly confidential and sensitive.
* Coordinate and facilitate calendar to arrange appointments, meetings and conferences.
* Attend to incoming calls and visitors; compose correspondence and determine priority matters. Establish and maintain various filing and record management systems.
* Sort out all incoming - outgoing mails and correspondence based on urgency, priority, confidentiality or routing to facilitate quick plus efficient service.
* Carry out data entry tasks and follow up on documentation matters with various departments.
Office Management
* Handled administration, office management, business development, public relations and logistics coordination related duties in the organization; ensure smooth functioning of departments in managing daily transactions.
* Attend to general inquiries and provide information on company services; excellent customer service through prompt resolution of issues and concerns.
* Oversee recruitment of new staff including training and induction.
* Maintains accurate records of incoming and outgoing correspondence, file documents and letters systematically, and keep all assigned files up-to-date. Maintain confidentiality.
* Provision of clerical and administrative support in an effective and efficient manner.
* Liaison and coordination with internal and external parties for events, meetings, travel arrangements.
* Maintain rapport and professional relations at all times with colleagues, clients and senior management.
B.W.M. Ayeshani Mendis
Proven Job Role
Executive PA to Director / Account Handler
* Responsible in ensuring on time, accounted and cost-effective office mails delivery and collections.
* Communicating and affording logistics assistance to Accounts and Human Resource Departments.
* Coordinating and negotiating with suppliers.
* Overseeing office logistics, administering operations and proving assistance to all administrative staffs.
* Providing support to executive and upper level of staff on appointments plus meetings.
* Acting as the first point of contact for office queries and concerns.
* Supervising staff daily requirements, replying to inquires, handling document filing, storage and security.
* Rendering service to office guest and organizing board meetings.
* Obtaining client details, evaluating insurance needs and risk profile.
* Establishing and upholding client relations; arranging and taking part on meetings as well as understanding nature of clients business.
* Forecasting insurance needs of clients like renewal or amendment of policy.
* Giving advice to clients to make policy claim as necessary.
* Advertising and obtaining new clients, improving relations with underwriters plus surveyors, collecting insurance premiums and processing accounts.
* Managing daily accounts servicing requirements for Local & Global Market Clients.
* Handling claims and negotiating with underwriters plus loss adjusters.
* Administering insurance - reinsurance and brokerage software.
* Facilitating issuance of debit- credit notes along with global claims for all insurance policies.
Teller Functions
* Responsible for ensuring compliance with Anti-money laundering policy in all dealings.
* Counted and checked currencies; performed encashment of all brands of traveller's checks, foreign currency and all E-cash payments; and processed reimbursement claims.
* Purchased and sold foreign currency with other leading exchange companies in UAE.
* Worked with Central Bank for funds deposits and withdrawal.
* Closely monitored all fund transfers in all Habib Exchange branches; performed reconciliation of inter-branch, local banks accounts, correspondent banks and replenishments.
* Handled Sri Lankan remittance division with 8 Sri Lankan correspondence banks.
* Provided advice on investment including fixed deposits, Certificate of Deposits, Treasury bills and other bank products. Managed all aspects related to fixed deposits which include Declaration, Amendment and uplifting of premature/ mature accounts.
* Exposed in deposit mobilization, marketing and searched new business.
* Evaluated and dispatched loans for approval such as Housing term loans, Personal loans and Commercial loans; completing all security documentation to adhere to bank's credit procedures.
* Familiar with Standing Orders of Internal and External accounts which includes creation or amendment and cancellation; grasping facilities for Master/ Visa cards and Internet Banking.
Telex Operator roles
* Managed money E-transfer systems of Western Union, Travelex, Xpress Money, Money Gram, Ceylinco Fast Cash, and Habib Express Qatar.
* Allocated SWIFT and TELEX transfers to transfer money worldwide for personal and commercial purposes to comply with AML procedures of the Central Bank of UAE.
* Evaluated accuracy of daily outward remittances before sending.
* Addressed queries related to outward remittances of Japanese Yen.
* Verified duplicate payments, sending messages to correspondent banks for non-receipt of funds by beneficiary messages for recall of funds and dealing with amendments to discrepant payments and Nostro Exceptions.
* Accountable for issuance and cancellation of foreign Demand Drafts.
* Prepared all correspondence related to foreign Banks.
B.W.M. Ayeshani Mendis
International Advanced Diploma in Computer Studies 2002-2004 ❖ University: London Metropolitan University ("London Met") in UK Distinctions: Internet Systems Administration, Practical Business Management and Practical Project Management Ordinary: Enterprise Networking, Database Design Development, Business Systems design, Business Systems Analysis and Advanced Visual Basic Credits: Practical project with industry oriented training
NCC - International Diploma Credits: Java Programming, Structured Programming Methods, E-Commerce, Practical Project Ordinary: Business Communications, Computerized Accounting, Computer technology, Systems Development and Business organization 12th Standards-Advanced Levels (Commerce Division) 1997 Trainings