Ayisha نسرين

• Built and maintained strong working relationships with 100+ staff and department heads,
resolving queries and concerns promptly to maintain trust and engagement.
• Coordinated cross-departmental communication and workforce planning, ensuring smooth,
timely operations across multiple teams.
• Administered payroll and leave processes with zero error rate, demonstrating accuracy and
reliability under target-driven, deadline-focused conditions.
• Prepared reports, policy documentation, and internal communications (circulars, SOPs) using
MS Word, Excel, and PowerPoint.
• Organised training sessions and acted as primary liaison between leadership and staff,
supporting negotiation and professional resolution of workplace matters.

• Engaged regularly with departments to assess needs and gather feedback, supporting data
driven operational decisions.
• Prepared analytical reports and MIS dashboards for management review using MS Excel.
• Facilitated communication between HR and various units, resolving queries promptly and
supporting onboarding and inter-departmental coordination.

• Managed front-office, client-facing functions including registration, appointment scheduling,
billing support, and help-desk operations.
• Coordinated client flow and resolved operational issues to uphold satisfaction standards,
applying strong communication and problem-solving skills.
• Maintained accurate records and prepared operational reports for management.
• Supported inter-departmental communication and data reporting to improve operational
efficiency.