روبن خوسيه

Support the execution of social media strategies and content calendars across platforms
including Instagram, Facebook, TikTok & LinkedIn.
Schedule and publish daily posts, reels, stories, and other media formats.
Monitor and manage brand engagement—responding to comments, DMs, and community
interactions in a timely and brand-aligned manner.
Assist in planning and executing social media campaigns aligned with product launches,
seasonal moments, and brand goals.
Assist in tracking performance metrics (engagement, reach, conversion, etc.) and prepare
basic reports to identify top-performing content and optimization opportunities.
Assist with Email Marketing to existing customers.
Conduct competitor and trend analysis to identify opportunities and stay ahead of digital
trends.

Managed social media interactions, responding to queries and complaints in a timely manner.
Led a team in monitoring online reputation and customer feedback to improve service quality.
Conducted analysis and reporting on engagement trends and customer sentiment.
Preparing attendance sheets, reports, and certificates for training programs.
Ensuring smooth premises maintenance and facility management.
Assisting in feedback collection, summarizing evaluations, and providing detailed reports for process improvements.
Partnered with graphic designers to create content and promote campaigns.
Strategically planned, implemented, and monitored client social media content and campaign that increased followers by 15%.

Led content creation & curation strategies to enhance online reputation & brand presence.
Spearheaded a proactive team to manage social media crises, effectively mitigating
negative reviews.
Utilized analytics tools to monitor engagement metrics & optimize campaign performance.

Track and categorize business-related escalations, ensuring they are assigned to the appropriate teams.
Analyze operational trends and provide real-time insights into emerging issues affecting customer experience and business performance.
Prepare and share reports highlighting process inefficiencies and areas for improvement.
Develop best practices and training modules to enhance the efficiency of business operations teams.
Evaluate case-handling processes to assess efficiency, accuracy, and adherence to resolution protocols.

Report on web traffic from all social media channels (Facebook, Instagram, YouTube,
Twitter)
Ensure timely responses to customer and follower queries and comments
Advise employees on social media activity
Monitor analytics with the social media team to identify viable ideas
Provided market research, forecasts, campaign results, and consumer trends
Revise copy based on internal and client feedback

Reviewed and edited content for email templates
Categorized, identified, and escalated priority emails
Assisted customers with order, product, or service issues
Proofread emails for clarity, grammar, and spelling
Input and maintained customer information in the company database
Created creative email templates and designs as needed
Achievements: Enhanced customer satisfaction scores by 10%

Categorized, identified, and escalated priority emails
Assisted customers with order, product, or service issues
Proofread emails for clarity, grammar, and spelling
Input and maintained customer information in the company database
Created creative email templates and designs as needed

Involved in marketing events using cold/hot leads for conversions
Verified data by comparing it to source documents and updated data
Created backups to ensure data preservation and purged duplicate data
Created spreadsheets for daily, weekly, and monthly reporting
Conducted research and presented results
Address client inquiries and resolve complaints professionally.
Coordinate with internal departments to ensure smooth office operations.

Involved in marketing events using cold/hot leads for conversions
Verified data by comparing it to source documents and updated data
Created backups to ensure data preservation and purged duplicate data
Created spreadsheets for daily, weekly, and monthly reporting