Traffic System Operation Manager
RAKICT
مجموع سنوات الخبرة :18 years, 5 أشهر
Partner with HR and business unit leaders to perform needs analysis, recommend appropriate solutions and lead the development and execution of appropriate training.
▪ Deliver instructor-led training (classroom and virtual).
▪ Collaborate with key stakeholders to create comprehensive development programs and solutions for all employees, aligned with the needs of the business and reflective of our core values.
▪ Develop dynamic, effective and engaging development programs that can be delivered via diverse learning methodologies appropriate to the program purpose and design.
▪ Apply learning theory, benchmark best practices/trends, and maintain knowledge of cutting-edge approaches in order to deliver sustainable learning solutions that drive impact.
▪ Keep abreast of trends in the Learning and Organization Development field; work with external vendors to bring appropriate programs in-house.
▪ Develop and deploy methods of assessing effectiveness of L&D solutions.
▪ Research and vet external resources & vendors to identify best-in-class development solutions, facilitate their implementation in-house, while driving cost and operational efficiencies.
▪ Administer a Learning Management System to track employee development training.
▪ Manage external vendor support resources, including timelines, deliverables and budget
▪ Oversee the training administrative process and identify opportunities for automation to improve efficiencies.
▪ Perform other duties as assigned.
follow -Up with the customer service in the speed of response to communications and to respond to customers in a proper way and answer all inquiries clearly.
follow -Up with the customer service to make a reservation for customers taking into account the accuracy in all the data and ensure full book on special conditions for clients.
follow -Up with the customer service before the beginning of the training course is fully transfer customer data in the attendance sheet.
Work report after the end of each training course on customer problems or instructors or devices and ways to resolve and sent to administration to .
follow -Up with the customer complaints and find ways to solve and follow up their implementation
Representation of the company in important meetings with important clients or partners.
Submission of proposals for the addition of new work to assist in the implementation of these proposals and follow it .
ِِAttend some sessions random each instructor to find out their performance .
Full responsibility for International Examinations .
Handle customer inquiries and complaints efficiently And effectively
Admin parametric testing center.
Instructing communication skills and body language to all new customer service employees
Coordination between the corporate clients, and sales management for the preparation of courses and the organization of tables available to them.
Daily monitoring of all customers and inquire about how satisfied they.
Follow up reports and dates of courses, and coordination between them in order to satisfy the client.
• Guide Customers to the right solution.
• Handle customer inquiries and complaints efficiently and effectively.
• Handle and reserve Cambridge international certification
• Reserve Microsoft international courses.
• Instructing communication skills and body language to all new customer service employees
• Guide Customers to the right solution.
• Handle customer inquiries and complaints efficiently and effectively.
• Handle and reserve Cambridge international certification
• Reserve Microsoft international courses.
• Instructing communication skills and body language to all new customer service employees.
coordinate all tasks such as operation tasks, customer care and reporting to branch manager
Good