technical support manager
Arab Bank Head office
Total years of experience :23 years, 4 Months
Successfully streamlined communication between IT and other departments, improving technical issue resolution efficiency.
Implemented a proactive approach to maintenance, reducing equipment downtime by 10%.
Led a team that addressed and resolved pending issues in a timely manner, ensuring smooth operations in the warehouse and branches.
Received positive feedback from internal and external clients for prompt and accurate responses to technical queries.
Conducted in-depth equipment efficiency studies, leading to cost-effective maintenance and equipment replacement strategies.
Maintained the operational stability of Arab Bank HQ and branches in Jordan, ensuring minimal downtime.
Expertly resolved complex issues related to IBM Raid Hard disks and SCSI HDD
Servers.
Installed and managed Rack Servers in cabinets, improving server infrastructure. Provided exceptional troubleshooting support for various Windows operating systems and office applications.
Effectively managed virus-related incidents and printer problems, ensuring minimal disruption to operations
Resolved complex hardware issues by conducting thorough troubleshooting and root cause analysis, resulting in a 20% decrease in equipment downtime.
Collaborated with cross-functional teams to design and implement hardware upgrades, resulting in a 30% improvement in system performance.
Provided exceptional technical support to users by promptly responding to hardware- related inquiries and resolving issues within strict deadlines.
Led the installation and configuration of new hardware systems, ensuring seamless integration with existing infrastructure and minimizing disruption to business operations.
Managed network and user accounts on WinNT4 Server, ensuring secure and efficient network operations.
Effectively controlled and maintained the Internet Proxy Server, optimizing internet access for users.
Provided rapid and reliable PC problem- solving services, reducing work disruptions. Demonstrated proficiency in virus detection and repair, enhancing network security.
Played a key role in ensuring smooth day- to-day IT operations, earning recognition for technical competence
* Programming Languages ( C++ , Java ,Visual Basic, Oracle SQL ,PL/SQL , Oracle Web DB) * Analyze Database System ,specified the requirement and Relation between items in this system , planning and estimating the prototype, Design interface And Implementation the System, verification and validation , testing. * Like to wake with software technology.