Reporting Support Officer
Zain KSA
Total des années d'expérience :16 years, 10 Mois
Responsible for writing and building SQL queries for business and operational reports for decision making teams using Teradata and Oracle.
Implementing campaign target selection criteria and performance analysis reports.
Involved in creation of aggregate tables for use in reports and dashboards.
Engaged in the migration project from Teradata to Oracle Exadata and Oracle Business Intelligence.
Administration and support of different applications like - 1. AML (Anti-money Laundry); 2. PRM (Proactive Risk Management); 3. CRM (Customer Relations Manager); 4. Tawasul (Employee Portal); 5. Data Warehouse.
Responsible to address problem tickets, change requests and mitigate the vulnerabilities in the systems for the PCI certification.
Testing and implementation of releases and changes on the supported applications.
Communicating with the vendors for inquiries or troubleshooting the supported systems.
Generating reports for data validation and performance evaluation of the supported systems.
Business Intelligence modeling and development using systems like Microstrategy Business Intelligence, Oracle Business Intelligence.
ERP Development on JD Edwards Enterprise One for the organization.
Responsible for Administration and development of Unicenter Service Desk system.
Managed generation of Reports, using Crystal Reports 2008 or through SQL queries.
Consultation and guidance for an inventory control system (iRent).