Ayman Al Manaseer

1. EFQM Excellence Model to evaluate and improve organizational performance.
2. Skilled in conducting assessments across various industries.
3. Identifying strengths and areas for improvement.
4. Facilitating continuous improvement initiatives.
5. Adept at aligning organizational strategies with the EFQM framework.
6. Leading stakeholder interviews.
7. Analyzing results, and preparing comprehensive feedback reports.
8. Strong ability to work collaboratively with leadership teams to embed a culture of excellence, innovation, and sustainable value creation.
9. Identified and pursued new business opportunities to drive revenue and market growth.
10. Developed and implemented strategic business plans aligned with organizational goals.
11. Built and maintained strong client relationships to ensure long-term partnerships.
12. Conducted market research and competitor analysis to inform business decisions.
13. Prepared and delivered compelling proposals, presentations, and contract negotiations.
14. Collaborated with cross-functional teams to develop tailored solutions for clients.
15. Monitored performance metrics using MIS tools to guide strategic actions.
16. Applied EFQM principles to enhance business processes and ensure continuous improvement.
17. Managed risk assessments and mitigation strategies in business development initiatives.
18. Supported marketing efforts to increase brand visibility and lead generation.

1. Led business development efforts for the COC program, ensuring alignment with regulatory standards and compliance frameworks in Iraq.
2. Identified growth opportunities related to certification services and regulatory compliance across key industries.
3. Engaged with government authorities, regulatory bodies, and private sector clients to promote awareness and adoption of COC requirements.
4. Oversaw the development and implementation of certification solutions tailored to Iraqi market needs.
5. Managed strategic partnerships with international compliance agencies and inspection bodies.
6. Conducted market research to support expansion strategies and enhance service offerings.
7. Ensured all activities complied with ISO, national, and sector-specific standards.
8. Monitored operational performance using MIS tools and provided regular reporting on KPIs and compliance metrics.
9. Applied EFQM principles to assess and improve service quality, operational efficiency, and stakeholder satisfaction.
10. Supported marketing campaigns to raise awareness of COC requirements and the value of certification for local businesses.

1. Led strategic planning and operations for a safety training organization delivering accredited HSE programs in compliance with UAE regulations and international standards (e.g., NEBOSH, IOSH, OSHA).
2. Managed the development, customization, and delivery of safety training courses for clients across construction, oil & gas, manufacturing, and logistics sectors.
3. Ensured training programs met regulatory requirements set by Dubai Municipality, Civil Defence, and other local authorities.
4. Built and maintained partnerships with accreditation bodies and corporate clients to expand training reach and relevance.
5. Oversaw instructor recruitment, certification, and continuous development to maintain high training standards.
6. Directed marketing and business development strategies to grow market share and establish the company as a leading safety training provider in the region.
7. Implemented MIS systems to monitor course delivery, client satisfaction, and instructor performance.
8. Applied EFQM Excellence Model to improve service quality, client engagement, and operational efficiency.
9. Managed budgets, resource planning, and financial oversight to ensure profitability and sustainability.
10. Ensured compliance with all legal, health, and safety requirements related to training delivery and facility management.

1. Directed the strategic operations of a leading 3rd party inspection and safety consultancy, specializing in delivering inspection services, safety audits, and Certificate of Compliance (COC) issuance across various sectors, including oil & gas, construction, and manufacturing.
2. Led the development and implementation of tailored COC programs, ensuring clients met local and international regulatory standards, including safety certifications, quality audits, and environmental compliance.
3. Managed business development and market expansion, establishing strong partnerships with regulatory bodies, industry leaders, and key stakeholders to drive COC adoption and enhance client compliance efforts.
4. Supervised a multidisciplinary team of inspectors, safety consultants, and auditors, ensuring the consistent delivery of accurate COC assessments and safety evaluations.
5. Coordinated with government agencies and certification bodies to ensure all issued COCs were fully compliant with industry regulations, enhancing clients’ credibility and operational efficiency.
6. Oversaw the design and delivery of accredited safety training programs (e.g., NEBOSH, IOSH), ensuring that clients understood compliance requirements and best practices to achieve and maintain their COC.
7. Applied EFQM Excellence Model to streamline operations, improve service quality, and foster a culture of continuous improvement in both inspection and safety consultancy services.
8. Utilized MIS tools to monitor project performance, COC compliance metrics, and client satisfaction, providing actionable insights to improve service delivery and operational effectiveness.
9. Managed project budgets, resource allocation, and financial reporting, ensuring the sustainability and growth of COC and safety consultancy services.
10. Promoted a proactive safety culture, supporting clients in mitigating risks, reducing incidents, and ensuring adherence to safety and compliance standards.

1. System Design & Implementation: Led the design, development, and implementation of computer systems and frameworks, optimizing business processes and ensuring alignment with organizational objectives.
2. Technical Issue Resolution & Risk Management: Identified and resolved technical issues, proactively mitigating risks to ensure system stability and minimize operational disruptions.
3. Stakeholder & IT Collaboration: Collaborated with key stakeholders and the IT team to integrate systems solutions and improve cross-departmental workflows.
4. Guideline Creation & Staff Training: Developed user-friendly manuals and guidelines, and conducted training sessions to enhance staff proficiency in using new systems and technology.
5. System Assessments & Improvements: Conducted regular assessments of existing systems, identifying gaps, proposing enhancements, and implementing improvements to meet evolving business needs.
6. Business Requirements Structuring: Structured business requirements and translated them into technical solutions, ensuring that IT initiatives supported business objectives and strategy.
7. Project Management & Equipment Coordination: Managed project timelines and equipment rentals, ensuring the timely delivery of resources to support operational needs.
8. Financial Management & Oversight: Handled accounts payable, petty cash, and assisted with cost estimations for tenders, ensuring efficient use of resources and maintaining budgetary discipline.
9. Policy Implementation & Compliance: Assisted in the implementation and enforcement of operational policies, ensuring compliance across departments and maintaining organizational standards.
10. Interdepartmental Coordination: Coordinated operational matters within and across departments, ensuring effective communication and seamless execution of tasks and projects.
11. Tender Cost Estimation & Resource Allocation: Estimated and allocated costs for equipment in tenders, ensuring cost-effective solutions and smooth project execution.
12. Document Management & Organization: Established and maintained registries, files, and documentation systems to ensure quick and accurate retrieval of business-critical information.
13. Fleet Management & Reporting: Monitored fleet movements, tracked asset usage, and generated regular reports to maintain control over fleet performance and optimize asset management.
14. Maintenance & Efficiency Oversight: Ensured equipment and systems maintenance was performed regularly, minimizing downtime and ensuring operational efficiency.
15. Manpower & Cost Allocation: Addressed manpower issues and managed cost allocation for equipment and personnel, optimizing resource utilization.
16. Invoice Auditing & Financial Accuracy: Conducted regular audits on invoices, ensuring accuracy in billing and preventing discrepancies in financial reporting.
17. ERP System Management & Fleet Assets: Managed fleet assets through an ERP system, tracking usage, costs, and ensuring proper record-keeping of all related activities.
18. Fuel & Power Management: Monitored fuel and power requirements, ensuring efficient allocation and usage to meet operational demands.
19. Personnel File Maintenance: Ensured personnel files were maintained accurately, in compliance with confidentiality and legal requirements.
20. Employee Onboarding & Training: Provided training for new employees and collaborated with IT to ensure seamless workstation setups and onboarding experiences.