أيمن الشعار

Responsibilities and account abilities:-
 Organizing/running monthly front Office meeting.
 Training of new employees.
 Maintaining/improving training of present employees.
 Achievement of budgeted occupancy and room revenues.
 Control of departmental expenses in relation to budget.
 Completion and accuracy of duty manager reports.
 Ensure that the various reports required for the day to day operation are completed accurately and
Distributed to the concerned departments.
 Record keeping and organization of filing.
 Be fully aware of the general Booking Situation for the current and the future dates, especially during
Heavily booked periods.
 Maintain group files.
 To be sure groups are properly blocked in advance.
 Select and block the rooms for the VIP's and regular guests, and coordinating with the housekeeping
Department for the proper preparation for these rooms.
 Personally great the VIP guests in the absence of the front Office manager, or when he delegate,
And escort them to the Rooms.
 Build positive relationship with all internal customers and guest in order to anticipate their needs.
 Constantly review the expected arrivals for the day to identify possible no show in order to maximize
Room utilization.
 To handle all guest request and complains. And to address to the front Desk.
 To report to the front office manager all guest complains or comments and the action taken at the end
Of the day.
 Ensure that credit extended to guests is strictly controlled and that the mode of payment is clearly
Understood within the limits of the Hotel Credit Policy.
 Accuracy of computer input...rate codes etc.
 Prepare the weekly front office Staff roster with the working hours, as well as preparing in advance
The vacation pan for the Department and submitting it to the front office manager.
 Completion of Payroll input.

Responsibilities and accountabilities:-
• Conduct shift briefings to ensure hotel activities and operational requirements are known.
• Maintains appropriate standards of conduct, dress, hygiene, uniform appearance and posture of shift employees.
• Ensure all staff of the shift is thoroughly familiar with the hotel’s emergency procedures.
• Ensure that front office employee promote inter-hotel sales and in-house facilities.
• Supervise front office operations during assigned shift including :-
- Maintenance of guest information.
- Maintenance of information about local events.
- Compile occupancy statistics.
- Supervise group booking.
- Assisting with serious complaints.
- Conducts pre-shifts team brief and end of shift handover.
- Maintains the reception log book, filing system and stock/stationary.
• Supervise cashiering activities during shift.
• Set high performance standards and pursue agreed goals.
• Report problems to management with suggestions for resolution.
• Diagnose problems and thoroughly analysis information to guide decision making.
• Build positive relationship with all internal customers and guest in order to anticipate their needs.
• Create a positive hotel image in every interaction with internal and external customers.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities
to the guests.
• Maintain current Hotel information to be able to provide information to guests.
• Demonstrate cooperation and trust with colleagues, supervisors, teams and across departments.
• Complete tasks as directed by management.

Responsibilities and accountabilities:-
• Read Night Auditor logbook for any instructions from the Income Auditor.
• Check all rooms key according rooms and housekeeping reports.
• Verify all check-ins as to the accuracy of the company profile, source code, room rates, dates for Stay,
Visa charges and billing Instructions.
• Check the payment and verify if the pre-authorization and sufficient advance is taken or check the
Company letter is Available if the bill to the company.
• Process all payment types such as room charges, cash, cheque, debit or credit.
• Verify approvals for complimentary rooms, early check INS, late checkouts with no charges and day use
Room charges.
• Verify guest ledger charges from concessionaires with their summary.
• Reconcile guest’s in-house report with housekeeping report.
• Verify room rate variance report, post room for the day.
• Process adjustment vouchers, paid outs, correction vouchers and miscellaneous charges.
• Complete end of day activities.
• Print reports and tally with supporting vouchers.
• Print manager’s report and distribute to departments Concerned.
• Check for high balances of rooms and inform the front office.
• Verify cash transactions for the day and verify credit card Transactions and close the batches for all POS
Machines.

Responsibilities and accountabilities:-
• Maximize Sales revenues through up selling and marketing programmes.
• Welcome the guests.
• Make check in of guests, including processing of group arrivals.
• Pass all information on to the guest whenever the possibility arises, in order to maximize hotel sales.
• Check out departing guests using the hotel's accounting system.
• Receives payments by cash, cheque, credit card or city ledgers adhering to the company Credit policy
At all times.
• Follow up the LPO and extensions LPO letter from the company in case company paying for guest.
• Keep up to date on all hotel products, services, pricing and special promotional offers as well as daily
VIPs and special events.
• Balances accounts of day’s business at end of shift.
• To ensure that any guest comments or complains are solved or passed to front office supervisor for
Immediate action and Follow up.
• Provides currency exchange services.
• Take the reservation according the rooms viability.
• Verify availability of room type, rate, and occupancy before confirming any reservations.
• Answer guest questions about facilities and services (e.g., hours of operation, room availability, rates
And room types, packages, promotions, entertainment, special events).
• Explain guarantee and cancellation policies to caller.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Have full knowledge of safety, fire and security problems.
• Handle telephone operator.
Got the best employee in the department.

Responsibilities and accountabilities:-
• Open a guest check in the POS system, punching orders, splitting and transferring tables, settling checks
As cash, room charge, credit card, complimentary or city ledger.
• Ensure that a check is made and recorded in the POS system for every food & beverage sale in the outlet
Or consumed by employees or any service offered to guests as complimentary or entertainment.
• Prepare cashier's summary and tally it with Micros (POS) reading at the close of the shift.
• Print and tally transaction list from credit card machines with physical check and Micros reading.
• Completing daily reports for the Finance Manager.