Middle East Technical Manager
Gerflor Middle East
Total years of experience :17 years, 1 Months
Directing the company’s quality management system to ensure compliance with the standards.
• Improving the safety, product quality and operation efficiency.
• Answering standard and complex technical inquiries from sales team and clients.
• Performing technical training for sales team and clients.
• Visiting consultants, designers, key clients, etc... to perform presenta&ons about our products and to spread the awareness about our company’s activities.
• Assisting the sales team in submitting product and company’s information for bidding and specifying projects from preparation submittal files, sample boards, and mockups.
• Product management for 2 Companies under Gerflor:
building material “Bostik” and tools & profiles “Romus”.
• Managing establishment of a sister company from scratch by building the company structure, recruiting employees for different positions, building up the tools, resources, and accessories needed, managing the work flow of the company’s operations, etc.
- Driving the sales with key accounts distributors in the Eastern, Central, and Western Provinces.
- Worked with Key accounts in the Eastern, Central, and Western Provinces and was responsible to improve our company relation ship with them and to improve our over all sales figures.
- Proposed and implement a new business plan to introduce a new product.
- Worked on detailed market study which lead to business improvements and introduction for new products.
- Responsible for a complete product line (Romus) from Technical information, sales, forecasts, and proposing minimum stocks.
- Set meeting with contractors, dealers, consultants...etc
- Collected Data from the market and submitted them in well formatted reports for the management
- Held Presentations for customers to introduce and train them about our products.
- Worked with the team to improve the total sales of the area
- Improved and edited the old companies catalogue to a new one with better organisation and over all improvements
- Initiated Product development and worked closely with the QC and R&D to improve our existing products and start to implement a new ones
- Helped the team with technical assistance whenever needed
- Driving the sales in the Eastern Province area.
- Worked with Key accounts in the Eastern province and was responsible to improve our company relation ship with them and to improve our over all sales figures
- Set meeting with contractors, dealers, consultants...etc
- Collected Data from the market and submitted them in well formatted reports for the management
- Held Presentations for customers to introduce and train them about our products.
- Worked with the team to improve the total sales of the area
- Improved and edited the old companies catalogue to a new one with better organisation and over all improvements
- Initiated Product development and worked closely with the QC and R&D to improve our existing products and start to implement a new ones
- Helped the team with technical assistance whenever needed
Prescribed the best compatible admixture depending on type of work and specs needed
Performed lab and batch trials on Admixtures to check on the performance and specify the best dose;
Worked with the customer to minimize the overall cost of his production by choosing the best admixture and dose
Performed in lab material check up (Density, solid content, trials, etc…) to compare our materials with competitors
Present our Product line to projects, listen to their needs to specify the materials they need accordingly
Performed on site applied samples to ensure the quality of our materials
Maintaining and developing relationships with existing customers in person and via telephone calls and emails
Search and study for potential markets
Negotiating the terms of an agreement and closing deals.
Gathering market and customer information
Negotiating on price, costs, delivery and specifications with buyers and managers
Challenging any objections with a view to getting the customer to buy.
Liaising with suppliers to check the progress of existing orders.
Drive and manage the entire sales process - targeting top potential clients, identifying client solutions, negotiating and closing.
Work with the team to share ideas, knowledge and new business development strategies.
Provide pipeline account information to senior leadership
• Develop commercial initiatives
• Set goals and deadlines and plans to deliver effectively
• Recognize problems reacting quickly and effectively to resolve them
• Meet sales objectives and forecasts
• Operate within the annual expense budget established for the territory
• Accurately forecast the future sales results of current sales activities
• Maintain, cultivate and expand existing customers in line with company growth strategies
• Organize projects, trainings or activities which support sales objectives
• Report all knowledge and information regarding sales activities, customers gained and lost, competitive activities, results of marketing programs, etc. to management
• Inform the customers of the latest medical news and trend
Job description:
• Managing a portfolio of accounts
• Dealing with all aspects of a campaign
• Leading project management activity
• Ensuring necessary actions are undertaken by the account team
• Building a 'territory'
• Achieving sales targets
• Attending client meetings
• Maintaining and expanding relationships with existing clients
• Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of service.
• Ensure clients’ demands to be satisfied.
• Develop and maintain a well-coordinated internal relationship with key decision makers within the organization.
• Manage and provide assistance in managing or maintaining accounts of strategic clients.
Completed Biochemistry BA in 3 years, in addition to 1 year masters, with many training in the lab, on biochemical experiments, and new lab techniques