Cloud and IT Infrastructure Sr. Manager
Integrated Telecom Company (ITC)
مجموع سنوات الخبرة :20 years, 5 أشهر
- Lead hiring and career development for a team of intelligent with technical disciplines.
- Manage & Build out the data centers globally with a team of 20 resources Hire, retain & motivate.
- Applying the 5 process of ITIL to it organization
- Inspire, grow, and develop talent while providing vision and setting direction for the team.
- Manage the cloud computing and IT infrastructure for company and costumers.
- Oversee the design and operation of various cloud-based services, systems, and applications.
- Collaborate well with partner teams to achieve shared objectives, provide strategic insight, and lead continuous improvement efforts.
- Drive results by tracking key operational metrics and delivering on strategic initiatives.
- Responsible for performance, availability and scalability of the infrastructure by:
o Oversee vital business solutions in align with business strategy
o Develop BCM process and the six stages of the BCP process
o Oversee the day to day IT operations activities ensuring successful results.
o Develop business continuity and disaster recovery plans
- Define and lead next generation high availability datacenter architectures, operational tools, automation, infrastructure provisioning and 24x7 operations.
- Responsible for the customer production environment performance, release/deployment, security, reliability, availability, capacity, latency, and other non-functional concerns.
- Project Management support, including planning, process, SLA and delivery.
- Document business processes, business mapping, business requirements and meeting notes
- Manage & Build out the SOC to provide MSS for our customers including
o Managed FW Analyzer, Security Awareness, Policy Enforcement o Managed End Point Protection
o Managed Honeypot o Managed Security Devices
o Managed Security Information and Event Management (SIEM)
o Compliance & Consulting Services, Vulnerability Assessment andIncident Management
- Collaborating with business partners to find alternatives and solutions to business challenges. Seek out systems solutions (either internal to client or external 3rd party solutions) that can be leveraged to meet business requirements. Engage the business client early and effectively building solid relationships and pushing IT value upstream as key business direction is being set
- Identifying, understanding, negotiating and documenting business requirements with various groups
- Facilitation of the IT planning and estimating phase
- Manage the delivery of business cases, scope and requirements documents, use-case documentation, test plans, and rollout communications
- Act as primary liaison with program and Solution Management during the development life cycle from needs analysis and bug tracking to UAT and rollout
- Developing and managing direct relationships with key stakeholders and subject matter experts to ensure the business solutions are aligned with their goals and priorities, and how process automation through IT solutions will help them reach their goals
- Balance the customer’s requirements with technical constraints (e.g., application size, network bandwidth, hardware/software/equipment selections) to ensure that the value of the project is realized. Clearly understand, articulate and document existing “as-is” systems & business architecture and define strategy for “to-be” architecture.
- Exercise independent judgment in developing methods, techniques, architectures and standards for obtaining solutions. Ensures scalability and international capabilities of technology
- Ensure line of business priorities and IT capabilities (technology and resources) are aligned
- Analyze and document requirements and use appropriate techniques to refine, decompose, review and validate requirements. Ensure requirements are traceable, well communicated and aligned to the overall business or solution vision
- Solutions Architect in SALAM SSS project for RSAF, one of the biggest ISE projects.
- Design and help to implement a functional solution (storage, backup, physical & Virtual systems) with features requested by customer.
- Define best practices in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.
- Evaluate and select development methods, processes, best practices and tools.
- Responsible for applications-related quality, performance, availability, scalability and integrity,
- Provide documentation for IT solutions including design, build, Operating Procedure and other.
- Analysis and planning to implement a solution that will meet business needs within financial budget guidelines. This may include researching software and hardware products or services, and finding best solutions and prices to meet business requirements.
- Supervise business process that is related to architecting Infrastructure, and support team activities and availability within the site, so that team members work in the most optimum way.
- Support the team to solve complex issues, implement standards and procedures for the infrastructure.
- Support communications related to Solution architect, both with internal and external stakeholders, including Services Level Agreements, performance, service
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Provide the team with a vision of the project objectives
- Motivate and inspire team members
- Facilitate problem solving and collaboration
- Strive for team consensus and win-win agreements
- Ensure discussions and decisions lead toward closure
- To implement platform physical & Virtual Design, support the infrastructure architecture to physical/hardware design and implementation,
- Manage application hosting, designing new solutions, evaluating current ISE’s or customers’ infrastructure solutions
Achievements
• Update general network for RSAF HQ Project.
• Impalement new network in RSAF HQ to support Typhoon aircraft Project including many MS services (Windows 2008 Enterprise servers, SSCM, SCOM, Exchange… etc.) and others vendor services.
• Impalement blade system and HP storage for Typhoon network in RSAF HQ Project.
• Migrate Exchange 2003 to Exchange 2010 using 6 servers EDGE, DAG & Hub CAS Array in ISE HQ.
• Lead Cisco VOIP Project at ISE HQ.
• Lead CommVault fully backup solution Project in ISE HQ.
- lead and plan the LAN environment, and create fit process of LAN support operations in align with
business strategy
- Oversee vital business solutions on enterprise platform operations in align with business strategy
- Create a fit process for enterprise application operations aligned with business strategy
- Lead back office operations
- Oversee and pilot storage and back up operations.
- Lead end user computing operations
- Lead development of IT operations process, will ensure the required services, deliverables, and
implementation are achieved on time and the required standard.
- Oversee the day to day IT operations activities ensuring successful results.
Details of Role
- Support the infrastructure architecture by design and implementation.
- Manage company infrastructure and platform.
- Lead solution projects, implementation and configuration management.
- Designing new solutions, evaluating current infrastructure, and upgrading infrastructure solutions
- Support the team to solve complex issues, implement standards and procedures for the infrastructure.
Achievements
• New network infrastructure project for Madinah branch.
• Time Attend project in all branches connected with HR applications.
• KSA branches connectivity project to connect 7 branches using MPLS.
• Video conference project in HQ and branches.
• Cisco VOIP project in HQ and branches (includes Call Manager, Unity and Call Center)
• Video monitoring and access control Project to new factory in Dubai.
• AP connectivity project to connect three countries to HQ in KSA using VPN tunnel and IPsec and make data.
• Disaster Recovery Plan to backup data in different sites (real time replication).
- Working with Windows 2003 Enterprise Servers by Install, Configure & Administration.
- Planning, Implementing, Configuring, Maintaining and Administrating all below services :
o Active Directory, DHCP, DNS, group policies, and file server.
o Anti-Virus Server (eTrust CA, Symantec Antivirus and Symantec endpoint protection)
o Email Server using Exchange 2003 and 2007
o Proxy Server using ISA 2004 and ISA 2006 Enterprise.
o Patches Server (WSUS Server).
o Systems Management Server using MS SCCM 2003
o Anti-Spam Server (SCM CA, SMTP Getaway & Symantec message lab and Trend Micro for
exchange).
o SQL 2000 and SQL 2005 Enterprise Server.
o Backup Server (Symantec and Acronis).
o Blackberry enterprise server
o Web Server
o Service Desk Plus serve
- Working with Windows 2000 & 2003 Enterprise Servers by Install, Configure & Administration.
- Maintaining and Administrating all below services :
o Active Directory, DHCP, DNS, group policies, and file server.
o Anti-Virus Server (eTrust CA, Symantec Antivirus)
o Email Server using Exchange 2003
o Systems Management Server using MS SCCM 2003
o Proxy Server using ISA 2004
o Patches Server (WSUS Server).
o Anti-Spam Server (SCM CA, SMTP Getaway).
o Backup Server (Symantec and Acronis).