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Ayman Arabi, Service Desk Analyst Intern

Ayman Arabi

Service Desk Analyst Intern·BankMed

Italy

Master's degree, Data Science

Work experience

Total years of experience: 0 years, 5 months

Service Desk Analyst Intern

March 2025 - April 2025

BankMed

Beirut, Lebanon

March 2025 - April 2025

• Gained hands-on experience in Active Directory management, exchange admin center, and user access rights management.
• Developed and managed Application Lifecycle Management (ALM) and reported debugs to vendors for efficient debugging and
resolution.
• Operated FlexCube (FCUBS) system for transactions and access rights control.
• Configurated cash counting machines and maintained branch printers (PR2 Olivetti, Kyocera), developing troubleshooting skills.

Company industry:
Banking

Electrical Services Sales & Marketing Intern

June 2022 - August 2022

Habash Electrical Tech

Saidon, Lebanon

June 2022 - August 2022

• Marketed and sold solar panels and inverters as a Sales and Marketing Intern, leveraging public speaking and negotiation skills to
secure the companys largest deal to date, significantly boosting revenue.
• Enhanced social media presence by creating engaging content, resulting in a 20% increase in social media engagement and
broader brand awareness for the company.
• Facilitated to 15% increase in sales during the internship period through effective communication, problem solving, and
leadership in sales strategies and customer interactions.
• Transformed time management and leadership skills to coordinate marketing campaigns, ensuring timely execution and
alignment with company goals, ultimately driving business growth.

Company industry:
Electric Power Production & Transmission

Education

POLIMI Graduate School of Management

November 2026

November 2026

Master's degree, Data Science

Italy

Lebanese American University (LAU)

January 2024

January 2024

Bachelor's degree, Business Information Technology Management

Lebanon

Skills

ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
BANKING
Intermediate
BANKING
Intermediate
BUSINESS ANALYTICS
Intermediate
BUSINESS ANALYTICS
Intermediate
CASH CONTROL
Intermediate
CASH CONTROL
Intermediate
DATA SCIENCE
Intermediate
DATA SCIENCE
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
HOSTED EXCHANGE
Intermediate
HOSTED EXCHANGE
Intermediate
MICRO FOCUS APPLICATION LIFECYCLE MANAGEMENT ALM
Intermediate
MICRO FOCUS APPLICATION LIFECYCLE MANAGEMENT ALM
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
TIER 1 TECHNICAL SUPPORT
Intermediate
TIER 1 TECHNICAL SUPPORT
Intermediate

Languages

Arabic
Beginner
English
Beginner
Italian
Beginner
French
Beginner

Training and Certifications

Certifications
DELF A2 Certificate
SkillsBuild

Hobbies

  • Development
  • Operation Big Blue
  • Table Tennis,