Administrative Coordinator
Arabian Oud
Total years of experience :17 years, 6 Months
• Maintains administrative workflow by studying methods; implementing cost reductions; developing reporting procedures.
• Creates and revises systems and procedures by analyzing operating practices; studying utilization of micro-computer and software technologies; evaluating personnel and0 technological requirements; implementing changes.
• Develops administrative staff by providing information, educational opportunities, and coaching.
• Resolves administrative problems by analyzing information; identifying and communication solutions.
• Maintains rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations.
• Maintains suggestion system by directing and controlling administrative technical aspects in accordance with management directives.
• Provides information by answering questions and requests.
• Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.
• Guides employee actions by researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines; communicating developments to management.
Completes administrative projects by identifying and implementing new technology and resources; redesigning systems; recommending re-deployment of designated resources.
Accomplishes department and organization mission by completing related results as needed.
• Established Strategies and action plans to achieve sales and revenue targets.
• Ensure all opportunities are taken to promote products to our customers and to increase the client base.
• Liaise with the rest of the team on a day to day basis to obtain all new sales leads.
• Ensure collect the monthly bills amounts from the accounts.
• Be aware of the key trends in the market and take appropriate action.
• Organize corporate sales promotional initiatives.
• Manage special projects under the direction of the Director of Sales.
• Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue.
• Ensure that all communications with customers are handled within the required time frame and to the company standards.
• Ensure that the Finance department is given accurate information for billing, selling and collection.
• Be pro-active in putting forward suggested actions to achieve the department’s targets.
• Ensure that statistical data is produced and analyzed.
• Provide support and coaching to new team members within Sales Team.
• Prepare the commission for the corporate sales team and the partners as well.
• Moreover ensure high and stable penetration rate from the existing accounts besides
working to generate a new accounts which will add value for MTN data base.
• Ensure high level of the service quality for the corporate segments (large accounts, KEY Accounts, Strategic Accounts, Small enterprises, SOHO and VIP customers.
• Manage a portfolio of Enterprise clients as per industry segments
• Develop and maintain strong client relationships, along with key persons
• Make sure customer analysis and information is up to date within the company
• Identify opportunities to up-sell, organize and lead account reviews
• Develop and maintain accounts plans and sales forecasts for his/her accounts including sales negotiations
• Provide solutions from the Company products range that fit the client's requirements
• Develop profitable relationships with overall businesses in Sudan
• Close deals that are profitable and high value
• Achieve annual target as set by the Sales Manager.
• Ensure that business is conducted with integrity at all times and that behavior is aligned to the Company's values.
• Work within governance processes to ensure the best customer experience
• Conduct regular customer meetings at their premises. 90% of time expected to be meeting clients and being on the road.
• Update Sales Manager regularly as to progress against targets.
• Insure CRM is up to date daily with all leads and all relevant client details.
• Act as an Enterprise customer advocate to influence proposition related to acquisitions and client base growth.
• Provide feedback on market trends/competitor activity relevant to company sales and marketing management.
• Collaborate with wider sales team to ensure alignment of the sales activity across the Business segment.
• Perform Ad-Hoc duties as assigned by management
• Achieve weekly/monthly targets
• Update and maintain customer’s database.
• Ensure sales call cycle planned and action accordingly.
• Ensure constant new revenue opportunity and retention levels are always high.
• Increase awareness of company’s products.
• Conduct sales report.
• Perform Ad-Hoc duties directed by management.
• Build and Improve good relationship with the existed corporate customers.
• Create additional sales tools in order to increase sales efficiency
• Innovative ways to penetrate new accounts.
1. Provide customers with information that they need in professional way .
2. Researches and resolves complex customer issues/inquiries that may require interpretation
3. Deal with customers complaints by providing direct solutions
4. Deal with customers complaints by forwarding to the complaints handling
5. Accept cash for services received according to established procedures.
6. Insure customers’ satisfaction.
Provide customers with information that they need in professional way .
Researches and resolves complex customer issues/inquiries that may require interpretation
Deal with customers complaints by providing direct solutions
Deal with customers complaints by forwarding to the complaints handling
Accept cash for services received according to established procedures.
Insure customers’ satisfaction.
Honor Degree from Faculty
Bsc Honor Degree from Faculty of Science & Education Department of physics Faculty of Science & Education
Bsc Honor Degree from Faculty of Science & Education Department of physics Faculty of Science & Education