E commerce specialist and operation E-commerce officer and digital marketing Specialist
foodex general training co
Total years of experience :5 years, 0 Months
I'm working as an E-commerce Operations Officer. Some of my responsibilities include:
• Support the ecommerce operation manager in all day-to-day businesses in the areas of OMS, CMS, warehouse operation, payment, logistics and customer service as well as in frontend.
• Resolve customers, service complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills
• Working closely with ecommerce key stakeholders, IT, logistic and finance.
• Responsible in part for day-to-day performance of the Blando portfolio of brand website.
• Work closely with brand, performance, delivery, IT and logistics teams to realis planned objectives both tactical and operational.
• Playing an important role for the customer fulfilment proposition, including delivery and operational excellence.
• Deliver operational projects support that benefit the customer and support Blando strategic objectives.
• Manage the digital shopping operation to maximize conversion and create a winning shopping experience for the customer covering the full customer lifecycle including payment and refund.
• Work with responsible parties to identify and resolve technical issues on website.
• Report to the E-commerce manager / accounts manager providing daily weekly monthly and annual reports for sales and payment.
• implementing and managing social media marketing campaigns.
• analyzing web analytics, developing online marketing strategies, and effectively communicating with clients and team members.
• Conducted thorough keyword research and implemented SEO strategies to improve website ranking and organic traffic
• Managed and optimized digital marketing campaigns across various platforms (Google Ads, Facebook Ads, Instagram, LinkedIn).
• analyzed campaign performance data to identify trends, insights, and areas for improvement.
• Monitored budget and adjusted bids to maximize ROI.
• Created and scheduled posts across social media platforms to increase brand engagement.
• Tracked and reported on campaign performance metrics.
• Supported email marketing initiatives and maintained customer databases
I was working as a senior customer service E commerce /operation E commerce officer for Gizmoskw.com
Implement the customer service strategy of the company
Resolve customer complaints via phone, email or face to face
Resolve customer service complaints by performing activating such as exchanging merchandise, refunding money and adjusting bills
Build a strong relationships with all department and suppliers
Interact with all supplies and department
Play an important role for the customer fulfillment proposition, including delivery and operational excellence
Work closely with E commerce manager, it, logistics team to prepare the campaign
Work closely with Brands, performance, delivery, it and logistics team to realise planned objectives
Work with responsible parties to identify and resolve technical issues on website
Report to the E-commerce manager and account manager providing daily, weekly, monthly and annual reports for sales and payment
I was working as a junior customer service E commerce
Resolve customer complaints via phone or face to face
Resolve customer service complaints by performing activating such as exchanging merchandise, refunding money and adjusting bills
Implement the customer service strategy of the company
Work closely with the e commerce manager to improve the sales
Facilitate cross training of associates to meet targeted goals
Recommend improvement in products, shipping service or billing methods and procedures in order in prevent future problems
