Operations Director – Africa & Egypt
HitekNOFAL OPTIX
Total des années d'expérience :26 years, 4 Mois
Starting January 2022 I was assigned as Operations Director - Africa to penetrate the African market, Establish and Manage all the Commercial and Operational teams, activities, Distributors network, local subsidiaries in selected countries and subcontractors all over Africa and Egypt
By Start of December 2013 I Joined TPP Global Team as GM / MD - Africa
My Main targets include increase market share in Africa, get new clients and Optimize operation via our team and our distributors network.
TPP Global is a leading infrastructure supplier and services provider all over Middle East and Africa .
TPP Global specialized in Telecommunication, Power and Outdoor lighting products.
TPP Global is proud to meet its clients requirements via standard and special designs matching the local needs of each client in every country Across the region with very competitive prices and high quality.
www.tppglobal.com
Starting October 2010 I was assigned as General Manager to establish the new subsidiary of Reime NIS /Acme Group in Democratic Republic of Congo ( DRC ) and Republic of Congo ( Congo Brazzaville )
My role includes:
- Establish, register and manage the subsidiary
- Construct the full subsidiary organization and Hiring all the local stuff needed for all company functions
- Transfer and customize the Group policies to match with the Group needs and comply with the local systems
- Manage and participate in all business development activities to introduce and start cooperation with all the main operators and vendors in the region
- Generate, update, follow up and align the forecasted business plans, revenue, cash flow according to the regional market and the group targets
- Investigate the new business opportunities in all sub Saharan region
- Control the costs of OPEX and COGS for the running projects to get best performance with the highest Gross Margin Profits
Starting July 2009 I was assigned as Manager In Charge ( General Manager ) to establish the new subsidiary of mobiserve holding in Kenya as hub to cover all east africa including Kenya, Uganda, Tanzania, Burundi and Rwanda and in parallel Senior Commercial Manager for Sub Saharan Africa
My role includes:
- Establish, register and manage the subsidiary
- Construct the full subsidiary organization and Hiring all the local stuff needed for all company functions
- Transfer and customize the holding policies to match with the holding needs and comply with the local systems
- Manage and participate in all business development activities to introduce and start cooperation with all the main operators and vendors in East Africa region
- Generate, update, follow up and align the forecasted business plans, revenue, cash flow according to the regional market and the holding targets
- Investigate the new business opportunities in all sub Saharan region
- Control the costs of OPEX and COGS for the running projects to get best performance with the highest Gross Margin Profits
Review, track, analyze, follow up and report performance for top management of all subsideries (MobiServe, MobiFactory and First Services ) related to costing and tendering activities, Business Devlopment, projects performance in egypt and all subsidiaries ( Algeria, Tunis, Saudi Arabia, UAE, Iraq, Pakistan, Bangladesh ..etc)
Concisely analyze tenders and associate accurate cost/pricing,
Ensure numbers are realistic and correct related to the market .
Provide accurate information for the proposals/quotes to be prepared.
Maintain a good relationship with clients.
Maintaining a Regular coordination with collegues from other departments' sales, operations, and senior management across all business units and subsidiaries.
Tracking commitment, expenditure, forecasting costs, producing cash flows, change management, client and contractor reporting.
Analysis of profitability, cash flow and credit risk, as High level issues on tenders and new subsidiaries and expected new markets .
Work on support all business units and subsideries in cost reduction, increase resources utilisation and improve performance .
Construct technical data base for the new markets including subcontractors qualification, selection, price negotiation and market prices, compatators ..etc
Working on investigation and set up of the new subsidiaries
Handle all the communication and deals with vendors and/or operators in the new countries (Burundi, Kenya, Central Africa Republic, Uganda, Namibia ...etc )
Manage, track, analyze, and report performance for top management of all training, Technical Support, Regional Boards Repair center, site acquisition, civil work, Towers & shelters supply, project management and all Customer service & Repair centers activities perform needs analysis, problem-solve and respond with appropriate action focusing on improving customer satisfaction and accelerate service .
Communicate, Negotiate and finalize the agreements with suppliers like Huawei, ZTE, …etc for all the after sales activities ( training agreements, Repair agrements, ..etc)
Prepare and Provide tenders and offers related to training, repair, after sales services, site acquisition, tower supply, shelter supply, civil work, engineering services and all over implementation plans
Assigned as projects Program manager including Planning, technical and excution until closeout for many projects related to the telecommunication systems inside and / or outside egypt according to the top management assignements ( for Telecom Egypt, ITPC-Iraq, SofiSat, Ericsson Kenya, ...) with project budget range from 9 to 50 Bilion USD ($).
Set projects plan, follow up progress, direct projects teams to match the predefined projects targets and deliverables and insure the best utilization of resources between projects
Subcontractors selection, qualification, price negotiation, contracts, follow up execution and performance
provide leadership and resources to establish and improve project management
Ensure that sufficient resources are available to conduct projects
Establishment of Quicktel’s first regional Training and Boards Repair Centers.
Manage training and technical support for the full range of Quicktel's switching, Access and transmission products Huawei Equipments in egypt, algeria, iraq …etc.
Succeeded to turn it to a main profit centers to the company by getting contracts with Huawei, Telecom egypt ..etc with average revenue 3 million EGP/year under continious improved implementation plans for training and technical support .
Increase customer satisfaction and reduce rework cost by establish and implement Installation quality assurance process on the installed sites prior to the acceptance process and preventive / corrective maintenance plans .
Equipment performance and fault rate monitoring for all installed Huawei Equipment
Interfacing to the subcontractors and the suppliers of the different sites' equipment (Diesel generators, HVAC...) during the warranty periods and cooperate with them in solving customer's complains related to their equipment.
Preparing, proposing and negotiating the technical support contracts, the repair agreements and training contracts according to the customer (s) requirements.
Implementation and commissioning for switches (C&C08) Huawei Equipments connecting to Telecom Egypt Switches (Siemens-EWSD, Lucent-5ESS, Alcatel-OCB, Ericsson-AXE, NEC-NEAX61E) using CCS7, R2 signaling and connecting V5.2 signaling to Access Network.
Implementation and commissioning for Access Network equipment (HONET).
Implementation and commissioning of transmission SDH (STM-1) equipment.
Follow-up the implementation teams to satisfy the project plan and meet the time schedule.
Follow-up the subcontractors work (civil work, diesel generator, HVAC…).
Conduct provisional and final acceptance tests with the customer personnel for more than 600, 000 analog and digital subscriber lines.
Perform product patching, upgrades and expansions and conduct the customer on-job training.
Participate in the customer training courses as certified instructor for Access Network equipment (HONET), transmission SDH (STM-1) equipment and switches (C&C08).
Starting by sales and presales engineer then moved to Implementation, commissioning and technical support for telephone switching systems, facsimiles, sound systems and closed circuit video equipments (CCVE).
Participated in increase of sales revenue, get big projects like pyramisa hotels series, P&G factory, many banks
Improved the technical support level, response time and increase in the customers satisfaction.
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