CASH CENTER MANGER
APSG
Total years of experience :19 years, 11 Months
manger of cash center at APSG
Deliver personalized service over the telephone to customers on various banking products
•, accounts, and services enquiries in an effective and efficient manner.
•Ability to understand customers’ needs and provide appropriate solution and attention.
•Identify cross-sell opportunities during customer interaction.
•Consistently deliver quality service to our customers to achieve total customer satisfaction.
•Solicit customers’ feedback and identify problem trends for improvement actions.
•Assisting customers with their enquiries, escalate/ re-direct problems when appropriate
•Balancing ATM Cash and branch treasury.
•Customer Services.
•Settlement.
Oversees all register transactions, processing of customer purchases, and handling any
refunds
•Performs general record keeping and accounting duties.
•Handles all types of customer transactions as needed; receives payment and/or obtains
•credit card authorization and is responsible for ensuring accuracy of such processes.
•Orders supplies applicable to front end and keeps levels up to standards at check stand
areas.
•Administers daily Produce walks and weekly Produce tests to cashier members.
•Other related duties as assigned.
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