أيمن عيسى

-Providing support and assistance to customers.
-Ensuring customer satisfaction.
-Communicating affectively with customers.
-troubleshooting issues, and resolving customer service inquiries.

-Maintain computers and networks.
-Install and configure hardware and software and solve issues as they arise.

• Demonstrate merchandise and assisting customers in the shop.
• Pricing the products.
• Studying market and competitors.
• Making new offers.
• Identifying goods to buy, determining purchase terms and buying merchandise.
• Customer Service online and in the shop.
• keep the sales floor organized and well-Stocked.
• Solving problems with a positive attitude with customers.
Digital Marketer
• Content creator.
• Photo shooting and editing pictures.
• Taking orders and dispatching.
• Copy writing.
• SEO and SEM for websites.
• Video editor.
• Social media platforms ads management ( Facebook, Instagram, tiktok, … ).
• Managing social media strategies to get more reach and engagements.
• Promoting and creating ads in the platforms via ads manager and other marketing tools.
• Solving ads account restrictions by contacting Meta support team, and always reading terms and policies updates.
• Data Analysis for social media metrics ( Click through rate (CTR), Transaction conversion rate (TCR), Return on investment
(ROI), Cost per click (CPC), Return on ads (ROA), …).

software and hardware maintenance.

Operate heavy machinery for production lines and preparing reports.

-Outdoor Sales.(Meeting project managers and offering them our marbles price list and catalogue)
-Achieved high sales percentage because of my great communication and marble knowledge skills which helped
me earn reputation for exceeding sales goals

Sales Engineer for an italian marbles company.

Applying drawings in the projects.I worked three projects and I managed all the work.I was a supervisor for 18 technicians and leading them to finish the work perfectly.