Senior Operations Officer
Emirates Airlines
مجموع سنوات الخبرة :23 years, 1 أشهر
CORE COMPETENCIES
• Critical management of ensuring 100% perfection for fully decked & full 1 airline carrier every
5 minutes. There is no room for excuses here as loss per minute can amount to hundreds of
thousands of dollars. This translates into having very strong business development
experience, critical leadership skills to take decisive action, revenue generation strategies
while sticking to the rule-book, talent & resources management to ensure the right person is
appointed for the right job at the right time for the right project.
• Knowledge of international standards of business operations where there is 0% noncompliance & no-room for excuses at a very high-pressurized environment.
• Consistency at every level where micromanagement is the need of the hour, an eye for detail
is a requirement & where accountability can lead to a disciplinary hearing as every action is
documented.
EXPERTISE
• Critical Project Management & Execution - this included project analysis and planning,
resource allocation, handing over responsibilities & roles to various key players &
departments & putting into a plan of action for deliverables.
• Day to day activities included detailed report writing, email correspondences &
communication to various partners involved in the project, planning business meetings &
presentations, discussing non-compliance issues, problems & challenges, putting forth
contingency plans & solutions, providing new vendors & strategies for changes.
• Other activities included conducting random checks, mandatory safety and security
observations, performance reports, training & development, cost control, process
improvements and handling grievances from participants.
• Service Level Agreements - Ensure plans are implemented, allocation of resources, ensure
compliance as per standards while maintaining KPI’s keeping in mind the costs incurred &
customer expectations.
• Was actively involved in communicating with the Head of various departments like Baggage,
customer service, ramp operations, load control and hub control.
• Correspond and communicate with tour operators overseas.
• Arrange hotel bookings, flight reservations, manpower, meetings, etc. for the tour package as agreed with joint venture tour operators.
• Delegate the team to meet and assist passengers upon their arrival.
• Prepare reports and bills of all bookings in order to ensure that the incoming manager is able to cater for manpower and equipment required.
• Collate and prepare details of incidents reported by clients and ensure appropriate action is taken by the reservations department and hotel representatives.
• Liaise with the hotel transportation officer or Rent-a-car companies.
• Suggest new ideas and recommendations for service improvement.
• Monitor and provide details of competitor products to build up database to benchmark of services against our competitors.
Security & safety control, Risk Assessment, Contingency planning, Risk management, Airline/Airport s
Tour Guiding technique, Airline ticketing, Tour packages planning, accounting fundamentals, travel & tourism business management.