Area manager - abu dhabi & Al ain
AJMAN BANK
مجموع سنوات الخبرة :12 years, 9 أشهر
1. Sep 09 up to date:: Organization: AJMAN BANK
(Authorize As A Signature)
New position: Area manager - abu dhabi & Al ain
1. Participate in the process of setting annual sales targets (for the respective
Area) for retail banking sales to be achieved through Direct Sales.
2. Assist the Unit Head-Direct Sales for developing and executing strategies and
Plans to achieve sales growth targets through Direct Sales force.
3. Lead and manage a team of Sales Representatives. Achieve the product wise
Area sales targets as per agreed timelines through direct reports.
4. Collaborate with other area teams in the implementation of strategies.
Champion sales management practices to achieve a superior customer
Experience, profitable business growth, business retention and productivity.
5. Leverage the Bank's full capabilities including branches, alternate delivery
Channels and service partners to achieve business goals. Cultivate local
Business opportunities through the development of relationships within the
Community and centres of influence.
6. Drive high customer service levels through close coordination with internal
Partners.
7. Assist with developing marketing programs, sales promotions, and work with
Marketing support to create and maintain marketing materials.
8. Review and approve credit proposals prepared by the Sales Team prior to
Forwarding to Credit & Risk for approval. Maintain complete control on
Compliance issues & documentation requirements.
9. Review activities and sales achievements with the Sales Team on a monthly
In addition, quarterly basis.
10. Provide Sales Reports to the Head of Direct Sales, on a monthly basis, to
Forecast and set performance indicators for monitoring sales achievement.
11. Build and maintain excellent business relationships with key clients. Interface
With key client decision makers. Liaise effectively with superiors and direct
Reports within the business unit, Credit & Operations Divisions and related
Support units to achieve business objectives.
12. Ensure the achievement of objectives as agreed and detailed in the
Performance Planning Review Form to support the achievement of Branch/
Division/Bank's business goals.
Old Position: Manager - branch operations
Duties: 1. Plan, organize, monitor and control the day-to-day operations of the tellers to ensure the timely delivery of the service to enhance customer satisfaction.
2. Authorize transactions above teller limits within an approved limit to ensure timely delivery of the service.
3. Transfer excess cash over the limit of Tellers to vault and withdraw the cash as and when required, ensuring its safe custody and handling
4. Ensure that all Tellers hand over the cash and balance the cash at the end of the day to ensure that the total cash held agrees with the General ledger and make prompt investigation in case of any difference.
5. Timely submit the cheques to COD for outward clearance to ensure that the transactions are complete within the cut-off time.
6. Ensure that Tellers apply correct rate, charge correct commission and interest rate, while exchanging currency, preparing DDs, sending MTs, to protect the interest of the Bank.
7. Encourage tellers to cross-sell the business and personal banking products.
8. Ensure strict adherence to laid down procedures and SLAs to avoid delays, errors, irregularities and risks to improve service standards on continuous basis to support the Bank's quality initiatives and to improve customer satisfaction.
9. Train (or identify training needs) and recommend, develop, motivate, counsel Tellers and review their performance to enhance their knowledge-based skills to continuously improve their performance while ensuring high quality customer service.
10. Ensure the achievement of objectives as agreed and detailed in the Performance Planning Review Form to support the achievement of Branch/ Division/Bank's business goals.
11. Plan, organize, monitor and control the day-to-day operations of the tellers to ensure the timely delivery of the service to enhance customer satisfaction.
12. Authorize transactions above teller limits within an approved limit to ensure timely delivery of the service.
13. Transfer excess cash over the limit of Tellers to vault and withdraw the cash as and when required, ensuring its safe custody and handling
14. Ensure that all Tellers hand over the cash and balance the cash at the end of the day to ensure that the total cash held agrees with the General ledger and make prompt investigation in case of any difference.
15. Timely submit the cheques to COD for outward clearance to ensure that the transactions are complete within the cut-off time.
16. Ensure that Tellers apply correct rate, charge correct commission and interest rate, while exchanging currency, preparing DDs, sending MTs, to protect the interest of the Bank.
17. Encourage tellers to cross-sell the business and personal banking products.
18. Ensure strict adherence to laid down procedures and SLAs to avoid delays, errors, irregularities and risks to improve service standards on continuous basis to support the Bank's quality initiatives and to improve customer satisfaction.
19. Train (or identify training needs) and recommend, develop, motivate, counsel Tellers and review their performance to enhance their knowledge-based skills to continuously improve their performance while ensuring high quality customer service.
20. Ensure the achievement of objectives as agreed and detailed in the Performance Planning Review Form to support the achievement of Branch/ Division/Bank's business goals.
opining new branches and sales
2. OCT 07 TO AUG 09: Organization: EMIRATES NBD, UAE: (Authorize As A Signature)
Position: BRANCH OPERATION MANAGER, (BOM)
ALMUROOR BRANCH:
Duties: To manage and supervise operational
1. Vault and Safe Deposit Locker custodianship
2. Perform authorization -
⇒ All transactions above 500K from telling section
⇒ All financial transactions performed by operations staff in the Branch
⇒ All maintenances (including closing) performed by operations staff in the Branch
⇒ All fixed deposits performed by front-office and operations staff in the Branch
⇒ Cheque book request slips
⇒ Account opening documents and signature cards
⇒ Signing of DD's / MCs above USD 10K
3. Signing of following letters
⇒ Letter to police
⇒ GHO letters
⇒ Letter to customers
4. Handle operations related customer complaints that are not resolved at CSR level
5. Review company account documentation and authorize for opening
6. Review of deposits maturing on date and revise rates as applicable
7. Review of accounts opened / closed for the day
8. Attend escalated phone calls from customers
9. Checking and authorization of all account opening documentation
10. Attend to Central Bank, Audit, Police and GHO queries
11. As officer for Money Laundering, monitor suspicious transactions through SAMS and report to GHO wherever required
12. Responsible for submission of periodical returns to GHO (excluding irregular
accounts review report for GRC)
13. Advise premises department for resolution of any premises issues at branch
14. Perform daily changing of VCR in the CCTV at branch premises
15. Responsible for all GL accounts balancing
16. Provide guidance to branch operations staff - train and educate them
17. Responsible for performance planning and appraisal of operations staff in the Branch
18. Ensure equitable distribution of work among operations staff
3. SEP 03 TO OCT07: Organization: NATIONAL BANK OF ABU DHABI (NBAD), UAE: Position: Customer serivce managar.
musaffah/Salam st/ADIAB/khaldeya/khalifa (main) / BTB BRANCH: Duties: - Supervise and administrate the functioning of all designated customer service area and front office staff to ensure that customers are serviced promptly and efficiently and operations are carried as per bank policy.
- Marketing bank products and services to new and existing customers while meeting their needs and handling their queries professionally.
- Assist CSM & BM in overall smooth function of the branch and take charge during their vacations/absence.
- Review Management/Exception reports and statement of condition and initiate appropriate action.
- Ensure and assist branch trainees to cover all areas mentioned in their training program and report to training dpartment.
- Check, approve all cash transaction
- Clearing & collection CHQ supervisor with the new system (image scaner)
- Telex transfer, demand drafets
- Custodian of stong room key, and joint custodian for the Cash in Reserve, and all collateral securities and security stationeries (i.e. Securities against credit facilities, PILs and credit cards, safe keys, couter Cheque, Cheque Book, Demand Draft and Savings pass book)
- ATM Officer, clear and replenishment of ATM two time aday.
- Reconselation all suspens accounts at end of mounth.
- Salary transfer for all branch customr after cheking the loans instalment.
- Prpair budget for end of year and the follow up every mounth.
- Paytron system. (standing instrctions)
- Cheking all loans tansaction.
- Staff salary posting.
- Branch cordenator for ITD, online banking, NBAD funds, DBD, ROC, CBG departments.
- Print out all daily reports.
- Posting all end of mounth tansactions.
- Replaying for all central bank inqueres.
- Forgen currency rates.
- Pasing all Fixd deposets transaction (renwal and new)
- Daily reconciliation of Call Accounts & treasury Accounts
- All kind of customer services (issue debit card, credit card, cheque book, issuing shares, online users)
- Secyrity regesters for keys, demand drafets, counter chqs, pass books.
4. SEP 01 - To OCT 03: Organization: Union National Bank (UNB), Abu Dhabi, UAE: Position: supervisor
(Authorize As B Signature)
Duties: - Performing all the cash transaction.
- Issuing of the demand drafts /telx transfer and central bank transfer.
- Replenishment of ATM /deposit Machines.
- Cross selling the bank products.
- Performing the clearing, collection, special clearing.
- Attending all customer quires.
- Attending and arranging all the customer standing instructions.
- Follow up with central payment for all telex transaction with in UAE on daily basis.
- All kind of customer services opening account, fixed deposit, issue debit card, credit card, cheque book, online services.
5. Dec 99 - To SEP 01: Organization: Al-Ansari Exchange Est., Abu Dhabi, UAE: Position: Remittance managar
Duties: - Transferring money worldwide (Telex)
Issuing "Western Union" transfers.
- Issuing bank demand drafts.
- Monitoring market rates.
- Dealing -in terms of currency rates and services rendered- with Banks, exchange houses and other correspondents worldwide.
- Providing follow-up service for clients (after-sales service)
- Performing all cash transaction.
1993 - 1999: B.Sc. in Accounting, Beirut Arab University, Beirut, Lebanon.