Information & Communication Technology Associate
United Nations Development Programme
Total years of experience :19 years, 5 Months
1. Ensures implementation of ICT strategies and introduction/implementation of new technologies.
2. Ensures effective functioning of the Regional Hub hardware and software packages
3. Ensures efficient networks administration
4. Provides web management services
5. Provides administrative support
6. Ensures facilitation of knowledge building and knowledge sharing in the Regional Hub
* Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.
* Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem…to prevent faults occurring.
* Carry out missions for new installations and routine maintenance tours of ICT equipments.
* Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
* Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
* Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.
* Add and remove users from the Networks.
* Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
* Draft mails and memoranda on ICT matters.
* Assist in the drafting of technical documentation on radio equipment operating procedures
* Certify invoices and delivery notes and pass for payment.
* Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.
* Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
* Perform other duties as required
Responsible for diagnosing & resolving hardware, software & end users problems.
Working within a TCP/IP network environment, including DHCP, DNS and ethernet
Escalating and documenting issues with network support staff and other support groups.
Involved in the rollout of software updates and patches.
Investigate specialist and complex IT support issues.
Configuring and managing backup & restore procedures.
Maintaining a wide range of computer hardware and software.
Provide secondary support for LAN administration.
Responsible for allocating work to junior staff and induction training for new staff.
Deploying new hardware & evaluating new software & security risks.
In-depth knowledge of Microsoft Windows client operating systems, XP, 7, 8, 8.1 /
Windows & Microsoft Office up to Office 2010.
Plan and lead training sessions for new and existing clients.
-Responsible for establishing new accounts and maintaining the old one.
-Sold various types of brands like HP, Dell, Lenovo and others.
-Identified and resolved client's problems.
-Responsible for preparing proposals, presentations and sales contract
-Handle the tasks of explaining various computer products, conduct demonstrations and explain the benefits of the products.
-Followed plans to meet the quarterly sales target.
-Provided detailed information of hardware installed in the system to customers
-Supervised a project team consisting of six personal.
-SAP Installing, configuring and troubleshooting”end users side”.
-Professionally installs, configures, Manage, Monitor and maintains company central Printers.
-Professionally installs, configures, troubleshoots, maintains and upgrades computers (desktops and laptops) Software and Hardware.
-Provides services and technical support to system end users and on-site users by resolving problems effectively in a timely manner.
-Assists in the evaluation, purchasing and implementation of new hardware and software.
-Provides timely and accurate updates for anti-virus and software updates.
-Transfers data and needed applications from user’s workstations.
-Provides technical assistance, advices and trains end-users effectively with the use of company resources
-Works with vendors/suppliers to obtain software and hardware price quotes, licenses and warranty replacements.
-Configure and manage AD, DHCP, and backup servers in the corporate network.
-Recommended modifications to improve speed of operations and system availability.
-Configure servers to meet specific requirements, including hard drives, memory, RAID arrays, and load software.
-Implementing and testing Network Performance Monitor Application.
-Implementing and testing Network Management Tools.
-Implementing Central Anti-Virus Application.
-Customers Support and Troubleshooting network problems and conflicts.
-Windows 2000 & 2003 & 2008 Server Implementation, configuration and Troubleshooting.
-Installing and maintaining various types of standard software as per user requirements.
-Implementing and configuring MS-ISA "Internet Security Acceleration".
-Design and plan the implementation of Wireless Network.
-Fiber Optic, UTP Installation and Testing.
-Provides technical assistance, advices and trains end-users effectively with the use of company resources
It combines two aspects of our practical life, namely, different fields of computer networks and information systems on one hand and business management on the other.