Ayman Nauf M A

At Chola MS, I supported customers with policy renewals and service queries, specifically for motor and commercial vehicle insurance. I handled around 190 calls a day, ensuring each customer received clear guidance and timely support. By focusing on follow-ups and providing the right coverage options, I maintained a 68% renewal conversion rate. I also worked closely with operations teams to resolve issues quickly and improve the overall efficiency of the renewal process.

At HDFC ERGO, I assisted customers with their general insurance renewals and addressed day-to-day queries, handling approximately 180 calls each day. I focused on making the process smooth and clear for every client, which helped me achieve a 72% renewal conversion rate. I also suggested suitable add-on covers when it made sense and worked with internal teams to resolve issues quickly and enhance the overall service experience.

At ICICI Lombard, my main focus was generating fresh insurance business through outbound calls and personalized client engagement. I made over 130 calls per day to connect with potential customers, understand their needs, and offer suitable general insurance solutions. I built strong rapport with leads, guided them through policy details, and helped convert interest into sales. This role sharpened my sales skills, deepened my product knowledge, and gave me hands-on experience in customer acquisition.