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Ayman Salem, call center agent

Ayman Salem

call center agent·Higher Innovation Center

United Arab Emirates

Diploma, Accounting And Administration

Work experience

Total years of experience: 8 years, 7 months

call center agent

January 2023 - July 2025

Higher Innovation Center

Dubai, United Arab Emirates

January 2023 - July 2025

Handled high-volume inbound and outbound calls, resolved customer inquiries, and provided timely solutions. Maintained accurate records in CRM systems while ensuring excellent service and meeting performance targets.

Company industry:
Training & Education Center
Job role:
Customer Service and Call Center

receptionist

January 2021 - January 2023

uae fedration dubai youth and sport hostel association

Dubai, United Arab Emirates

January 2021 - January 2023

Delivered a warm and professional welcome to guests, creating a positive first impression. Managed front desk operations, scheduled bookings, and coordinated administrative tasks. Handled inquiries efficiently, maintained accurate records, and supported smooth daily operations.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

customer service representative

January 2017 - January 2021

dewa

Dubai, United Arab Emirates

January 2017 - January 2021

Delivered exceptional service by resolving 95% of customer issues on the first call, boosting satisfaction scores. Handled high volumes of inquiries with accuracy and professionalism, maintained detailed records in CRM systems, and consistently exceeded performance and quality targets.

Company industry:
Electric Power Production & Transmission
Job role:
Customer Service and Call Center

Education

Smouha Commercial school

July 2014

July 2014

Diploma, Accounting And Administration

Egypt

GPA (percentage): 70%

GPA (percentage): 70%

Smouha commercial school system five years. I studied banking, economics, financial accounting and secretarial specialties over a period of five years .

Skills

ADMINISTRATION

Expert

LOTUS NOTES

Expert

ORGANIZATIONAL SKILLS

Expert

PERSONNEL

Expert

RECEIVING

Expert

SAFETY

Expert

SUPERVISORY SKILLS

Expert

BANKING

Beginner

ECONOMICS

Beginner

ENGLISH

Beginner

Customer Service

Expert

Sales

Intermediate

Call Center

Expert

Customer Care

Intermediate

Microsoft Office

Beginner

Microsoft Excel

Beginner

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Training
hp sales sitting prices
hp online
Jan 2020
pta courses
dubai way
Apr 2024