IT TECHNICAL SUPPORT ENGINEER
Faisal Islamic Bank
مجموع سنوات الخبرة :4 years, 8 أشهر
Check Security logs from (Servers firewalls, switches, routers, etc.). Analyze incidents, resolve and/or escalate the issues received to ensure the proper resolution. Manage user accounts, and emails, assign rights and access to the digital system and services. Provide the required awareness and training to the end user to ensure the proper use of digital systems and services. Computer maintenance and network . I Manage the Service Desk team processes by takiting system. Situations and ensuring they align seamlessly with the companys policies. Recommendations to the Service Desk team based on the generated reports. Perform basic computer wired and wireless network troubleshooting.
Monitoring and resolve the incidents and rquests as daily basis thru Zoho service desk tool Installation/re-installation and support of softwares and applications. Preparation, installation and configuration of desktop devices. Guide users with simple steps instruction. Follow up with users to ensure their systems are functional. Support end user desktops/Notebooks hardware, operating system and standard applications. Provide support for printers, label printers, document/barcode scanners, eSignature pads,
card readers and wired/wireless phones. Configuring and supporting Microsoft outlook. Configuring and supporting Tablets. Network support including patch cord, Wireless Networks and network troubleshooting. IT asset data collection on regular basis. HIS Specialist and support with one years of extensive experience working with Doctors modules, Nursing, Scheduling and Billing, MRD, IP and OP modules, LIS, PACS applications and security software, and IT Service Management.
Computer maintenance trainer Computer assembly.
Windows install and program and backp program app. Installation and maintenance network. Network testing. Manage user accounts, and emails, assign rights and access to the digital system and services.