IT Manager
Medgulf
Total des années d'expérience :19 years, 4 Mois
• Built up two fully equipped data centers from scratch in 90 days
• Established an IT Department and recruited team leaders and engineers
• Terminated the contract with the outsourcing company in four months
• Holding responsibility of all IT related systems
• Managing the IT department and all related operations and projects
Led a team of 7 engineers and technicians.
Held responsibility of corporate and call center operations
Delegated tasks related to big projects and followed up on them
Handled big projects, such as Smart Village & Pyramids Heights sites and integration with LinkdotNet call center
Cooperated with the development team in planning for future projects
Held responsibility of call center enhancements, migrations, and new integrations
Managed Mobinil’s data and voice over IP network
Operated Mobinil’s call center and handing related incidents and requests.
Troubleshooted incidents to guarantee the company’s continuity plan
Planned and designed network expansions, and participating in the implementation
Diagnosed fault-related cases by utilizing software diagnostics and other network/product utility programs
Performed incident management, reported and documented steps
Monitored systems, customer networks and product, and dealing with alerts and events as appropriate
Honored by AUC for achieving highest honors in graduation (2005) Awarded “Exemplary Student” of the year in the electronics engineering department (2004) Honored by AUC for academic achievement in electronics engineering (2002, 2003, and 2004) Honored by the Career Advising & Placement Services office (CAPS) for high performance in summer internship (2003 and 2004) Selected among the top ten students obtaining full term scholarship (1998 - 2004) Honored by Office of Student Organizational Activities in AUC for being a distinguished student leader in student activities (2003)