Project Coordinator - Sales Assistant
Multi Technology Solutions
Total years of experience :25 years, 9 Months
provide end-to-end solutions to sales team to be provided to new and existing customers, multiple services including solutions and services in Data networking, enterprise-wide IT integration, and telecommunication information security.
Leading the project team and coordinating the project, ensuring the effective preparation and delivery of all project events and meetings and production of all necessary documentation, ongoing evaluation of project activity and reporting on project progress and Assist with managing local implementation of projects, testing of applications and hardware upgrades
Responsible for the management, installation, maintenance, availability and security of the HMG project management group, including the delivery network and infrastructure for the environment and associated services. Provide support, leadership and direction to the ICT department In regards to operations and service delivery. In-charge of developing working relationships with management, peers and other functional areas within HMG Project management.
Duties and Responsibilities:
•To ensure maximum availability of computer systems throughout HMG group locally, regionally and internationally
•Responsible for the provision of IT infrastructure services including desktop
Applications, Local and / or Wide area networks, IT security and telecommunications.
•Development and implementation of new systems and processes centered on service delivery frameworks.
•ERP system project management¸ monitor the cost, calculate the number of resources for the project and deploy it for the project, design a comprehensive strategy for achieving successful outcome of the project, Responsible for developing a good relationship with the other business module owners, get inputs and communicate to the team member of the projects. End to End management and co-ordination of the project and responsible for the successful completion, Arrange all the facilities to the team who are working on the project, provide training support and extract the best out of the team. Solve complex problems which arise in the project and responsible for the outcome and finish the project with great quality and on time. Frequently reporting about the project to the stake holder and business module owners about the progress and process of the project
•Working with senior management to propose, agree and deliver IT service to defined Service Level Agreements.
•Responsible for IT hardware, software and maintenance procurement.
•Assist in the development and maintain a disaster recovery plan for all Business Information Systems (BIS) in HMG Project Management.
•Provide staff training to both internal and business stakeholders, where required & appropriate.
•Assist in the development of HMG Project management Security policy and procedure.
•Actively apply, develop and identify common sense practical and business area concepts and issues. This includes all levels of security (technical, physical, procedural and administrative).
•Recommend, develop, and administer information technology policies and procedures to support the short and long term information technology, especially in the service delivery spectrum, needs of HMG Project management.
•Research new technologies in information technology and provide recommendations to the group to support the strategic direction of both the department and organization.
•Call center Management duties & responsibilities, To Ensure that all calls are answered within predetermined time scales and dealt with in a professional manner by the call center agents.
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Responsible for managing key account, maintaining a long term relationship with accounts & maximizing sales opportunities within them
Duties and Responsibilities:
•Play an Integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.
•Responsible for the development and achievement of sales through sales channels.
•Focusing of growing and developing existing clients, together with generating new business.
•Write business plans for all current and opportunity tender business
•Acting as key interface between customers and all relevant divisions
•Managing a portfolio of accounts
•using contacts to generate new business
•Engaging in project management duties
•Delivering presentations
•Attending meetings with clients
Sales Support Professional work in the administration side of the business.Job includes handling correspondence, reviewing and distributing sales related documents, creating new sales opportunities, examine client accounts, prepare and distribute financial and sales reports to advise team members, also assist sales teams with new ideas and suggestions to achieve their targets.Working long hours typically in an office setting. Generally, meeting job targets, by giving extra hours & overtime to achieve that. Being part of Sales support staff, Am often transition from working in support to jobs as account executives, sales executives, or sales support & after sales support.First point of Technical troubleshooting, providing technical assistance for sales team regarding system issues telecommunication problems, S/W & H/W issues and Pending orders.Review, analyze and approve the design and development of vendor modules and applications and upgrades on system. In house account status and problem resolution, review pending orders to make sure they are on the schedule.Assemble and send product materials and brochures to customers.Input pending order updates in company databases. Send appropriate form letters and certificates to customers.Issue necessary change orders and log in company databases.Prepare special reports by gathering and summarizing data.Assist sales teams. Handle client issues and enquiries. Check on customer orders, prices, discounts and all technical related issues.Coordinate with other departments, such as accounts, marketing, Perform administrative duties.Experience in customer needs assessment, sales opportunity development and customer care Investigate and efficiently resolve basic trouble tickets and customer complaints. analyzing, resolving, reporting, and recommending long term solutions to customer complaints. Participates in assessing, communicating and reporting on various customer experience assessment and enhancement activities.
Supervise technical support workers in the company, supervise the Performing day-to-day installation & carry all technical configurations, cables, tools and equipment required in Qualitynet and customer site to insure a professional and complete installation to meet the customer satisfaction and the ISO 9001 Operation and maintenance Standards.
•Maintain, troubleshoot and administer the use or local area networks (LANs), wide area networks (Wanes), mainframe networks and telecommunication links.
•Communicate electronically and in person with network users experiencing difficulties to determine and document problems experienced.
•Consult user guides, technical manuals and other documents to research and implement solutions.
•Collect, Organize and maintain a problems and solutions log for use by other technical support analysts.
•Participate in the redesign of application and other software
•Configuring and setting e switches, ADSL modems, routers. Providing assistance to all technical engineers working with and for me in various for network, hardware and communications related areas. Setting up of WAN using frame relay, dialup, and wireless technologies.
•Managing & supervising WAN (wide area network) over ADSL project for Ministry of Education of Kuwait
•Maintaining and supporting Qualitynet and Ministry of Education network which is to cover all the areas, covering the 620 locations given by MOE.
•Providing a High level of customer service to serve with pro-active maintenance and problem ownership
•Reliable services providing consistent access with minimum interruption to guarantee a digital connectivity
•Supervising line termination and jumpering at Ministry of information, Line speed upgrade and downgrade.
•Configuring Cisco Routers & ADSL Modems.
•Directing the design of installing network internal wiring, setting up patch panels and face plats, cable preparing and labeling
Daily responsibilities that include troubleshooting, testing, and analysis of the network as well as helping employees in troubles with their work. Beside daily back up of the servers, daily server administrative of windows2000 server, checking System Log, back up’s, memory and hard disk utilizations and monitoring network performance, Marinating user/group rights and policy, Proxy Server. Implementing Windows 2000 Server basis for File Servers, Database Servers, Exchange 2000 and 5.5. Maintaining DATA connection, Internet connection between different Location via Remote connection to allow Data Transfer and Updates. Monitoring Network Links and establishing new links for Network and Internet purposes.
Marinating, configuring and Installing IVR Systems at the group, configuring there Dialogic Boards with the needed software and application.
Coordinating, Operating and managing Projects with various Partners & Branches in Kuwait & more that 13 countries in the world In-regards of IVR Business and solutions. Coordinating with the Technical, Marketing In-charges in Multiple Branches in the Middle East regarding the Technical Needs of IVR Systems and the operational Duties of the managed Projects.
Supporting Local Client, installing Operating System, configuring Local/Network printers. Mail System, Shared folders and Directory.
Dealing with Different vendors in-regards of Buying computer/network equipment, maintenance contracts.
Worked with all Departments (hardware, software, network, supervision management) as a technical support engineer assistant.Server Administrations, Windows NT 4.0, Windows 2000 Server daily maintenance, checking event log, backup’s memory & hard disk utilization and monitoring network performance. Maintaining user and group accounts (Checking for expirations, security, privileges and user quota managements). Network responsibility such as for servers running Windows 2000 and monitoring and troubleshooting of network services such as DHCP, DNS and WINS. Monitoring of network links and establishing of new links for network and Internet purposes.Clint Support supported more than 2500 Employee of the AL-SAYER group in a networked environment in more than 17 Location over Kuwait. Installing and configuring operating system (windows95, windows98, Windows NT, Windows NT workstation, windows2000 professional, windows 2000 server & SQL server 2000 for network user) Client access for IBM AS/400 main frame, Lotus Notes client 4.5, 5.6 and 6.0. Terminal Services and Microsoft office 95, 97, 2000 and XP.Administration of Windows NT 4.0 & Windows 2000 servers serving more than 2500 employee on various platforms and applications.
•Maintaining a total of 20 servers spread over the local and remote sites. The network mainly consisted of two lotus notes servers, Microsoft proxy server, web server, Wingate server, terminal server, file & print server, SQL 2000 server, Fax server & RAS servers.Fair knowledge of AS400 mainframe daily operations & backups. Also managed the jobs and printers on AS400.Well versed with the configurations of terminals and printers on As400 mainframe.
PRESENTLY doing my Bachelors Degreein Informstion Technology in Open University Kuwait
CCNA Course - Cisco System. configuring and implemention Cisco routers
Administrating and implementing Microsoft Windows 2000 Professional and Server.
Administrating Microsoft SQL 2000.
A+ Core Hardware & Software Operating System Fundamentals
IBM AS/400 Advanced Operation . IBM AS/400 Security course .
IBM AS/400 Operation Skills, Handling all operations on AS/400 mainframes [printers, subsystems, job and profiles], configuring printer Jet Direct for WindowsNT and printers with Protocol converters for the AS/400. Regular scanning of viruses and updating for all servers and clients.
Microsoft Certified System Engineer Course MSCE NT.4.0 . Administrating Novel. Administrating Sco Unix.
Programming and System Management Microsoft [Word, Excel, Access, Power Point, Visual Basic, Q-basic
High School Graduated . General High School