professional tecnical support
Convergys Egypt
Total years of experience :19 years, 7 Months
customer support
technical support agent responding customers via phone to follow with them troubleshooting steps to resolve their issues & having their satisfaction about our product
meet & assist clients at airport (arrival & departure), organizing tours.handling guest complains
checking performance of reception's members of the hotel
handling arrival & departure procedures of guests at hotel, handling customers requests and resolving their problems.
keeping in contact with the impression of guests at the hotel about the services and quality, making orientation for the hotel's visitors, checking v i p guest's treatment