Network and IT Support Engineer
Smartworld Company
Total years of experience :11 years, 5 Months
Working as an Operation Centre Engineer in Smartworld Company, For Dubai Airports Business Technology Operation Centre. Dubai-UAE.
Duties:
• To handle incoming technical support incidents and requests.
• Provide technical support troubleshooting networks, servers, hardware systems, operating systems, and application technical issues for all end users via telephone, chat, and remote.
• Monitoring all Cisco, Juniper, Nortel, FTTO and ARUBA devices.
(Using all related monitoring tools: HP NNMi, Air Wave Management System, Junos Space and Cisco Prime Monitoring & Troubleshooting).
• Troubleshooting and solving networking issues - TCP/IP, Layer 1/2 network devices.
• Troubleshooting network devices hardware problems.
• Resolution of calls ranging from simple password resets to complex queries.
• Responded quickly to urgent tickets, ensuring that critical systems were kept online at all times.
• Promote a high level of customer satisfaction through proper telephone
techniques, and respond with an appropriate amount of urgency to user problems within agreed business SLAs.
• Transfer/escalate problems (when required) to the appropriately experienced
department.
• Management of personal call queue, ensuring calls are closed in a timely fashion.
Network and IT Support Engineer .
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Maintenance and monitoring of computer networks and systems.
• Laptops maintenance and configuration.
• Troubleshooting and solving internet (Wired/Wireless) network issues.
• Troubleshooting and solving smart boards and projectors issues.
• Email configuration; Outlook for windows, ios and Android devices.
• NOC Support L1/L2.
• Monitoring all Cisco, Juniper, Nortel, FTTO and ARUBA devices.
(Using all related monitoring tools: HP NNMi, HP OM, MICROSENS NMP, What’s Up Gold, Air Wave Management System, Junos Space, Cisco Prime Monitoring & Troubleshooting).
• Troubleshooting and solving networking issues - TCP/IP, Layer 1/2 network devices.
• Troubleshooting network devices hardware problems.
• Wireless networking.
• Configuring Voice and Data VLANS.
• Work with Cisco, Juniper and ARUBA Engineers in solving network issues.
• Upgrading and Backups of Cisco and Juniper configuration files.
• Adding new switches and technical rooms to the network.
• Solving software problems - Microsoft.
• Troubleshooting and solving end users related issues; Systems software, Applications software, and hardware.
short contract three months duration as an
Electrical supervisor engineer at The Palestinian Central Bureau of Statistics (PCB'S) Nablus Office.
Duties:
•Supervising electrical staff and coordinating the daily activities of the electrical department.
•Working with contractors to complete projects on time.
•Ensuring adherence to all applicable safety policies and procedures.
•Prepare the electrical drawing of the site (as-built drawing).
•Ensure installed electrical devices meet standards of Palestinian Ministry of Public works and Housing.
Selling all electrical parts for house installation.
Selling and designing electrical panels.
Three month in training as an electrical engineer; installation, control, PLC and AutoCAD .
11 months in working as an electrical engineer; installation and AutoCAD .
Electrical engineer with Power , Communications Major
Science Branch