IT Support Engineer
The Emirates Group
Total years of experience :11 years, 10 Months
• Responsible for restoration of normal IT service operations within agreed service levels and business priorities and minimize the adverse impact on business operations for Emirates Group and External Clients.
• Handling IT service requests and completing the tasks before the SLO deadline.
• To analyze reported incidents in HP Service Desk and HP service Manager and provide solutions to the users enabling them to resume their work with minimum disruption as per agreed SLO.
• Supervision of Kiosk’s migration project in Dubai Airport and corporate building, resulting in successful migration of kiosk’s from XP to Win 7 for more than 700 workstations.
• Supervision of End of Life project in complete Dubai Airport (only Emirates airlines systems) resulting in successful upgrade and deployment more than 1800 workstations.
• Coordinate unresolved / recurring faults and communicate with other IT service providers (internal & external, e.g. Emirates Facilities and Dubai Airports).
• Responsible for smooth operations at Check-in and Boarding gates at the Dubai Airport by ensuring that the vMUSE (Multi-user System environment) and Dmacs application, Vidtronix Boarding Pass and Bag Tag Printers are up and running.
• Responsible to maintain sufficient devices in IT buffer to support Airport Operations in case of faults, Moves, Adds, change requests and emergency situations.
• Carry out network infrastructure installation and any other requested services as per procedure provided by the tech teams, including Link Lines from service provider, WAN links to hosts, backup ISDN lines & UPS systems
• To identify recurring problem areas and to articulate trends for root cause analysis To liaise with problem management to give a more permanent problem resolution
• Adhere to the audit & finance regulations related with asset management using the company provided processes and systems
• Building Desktop and web applications on Dot Net framework keeping SQL as backend database server.
• Developing Desktop applications using C# and VB.net with SQL database engine.
• Developed different modules for Hospital management systems on ASP.net.
• Management and Monitoring of Domain Controller, Microsoft Exchange Server.
• Management and Monitoring of Backup server and storage server.
• Maintained and troubleshoot network connectivity internally.
• Supported end-users with the issues, errors being faced with the computer systems
• Creation and deletion of users in AD, 2008 R2 server.
• Installation and Migration of Workstations, software’s, Laptops, Printers and other devices to be used by users of organization
• Provided and recommended solutions to senior management
• Asset management of IT equipment (software and hardware)
• Negotiation with third party suppliers for new products and other maintenance activities
• Working as Senior Consultant supporting HPE client at Infra/Build level.
• Managing and supporting migration project and applications which are moving to production.
• Responsible for handling the DR (Disaster Recovery) activity for Client applications. Making sure the Applications move from Production environment to Test Environment and after testing moving back to Production environment.
• Responsible for building servers, installation, and configuration from base level.
• Responsible for
• Creating Images, taking snapshots of VM’s and recreating the VM’s.
• Exposure in installing, configuring, patching, upgrading, monitoring, and maintaining Windows 2008/2012 Servers.
• Installation/Upgrades & Configuration and Network configuration, Firmware, OS Install.
• Coordinating with Vendor in Hardware changes, Memory, and Disks.
• Decommissioning of servers.
• Responsible for supporting Physical and virtual servers.
• Documenting the new procedures and providing SOPs to Operations team
• Working as System Engineer supporting 24/7, handling issues at Infra/Build level.
• Providing resolution using VM console access and physical systems on ILO.
• Responsible for building servers, installation and configuration from base level.
• Creating Images, taking snapshots of VM’s and recreating the VM’s.
• Exposure in installing, configuring, patching, upgrading, monitoring and maintaining Windows 2008/2012 Servers.
• Changing time zones as per customer requirements and coordinating with clients.