Customer Success Manager
AspenTech
مجموع سنوات الخبرة :21 years, 4 أشهر
Defining the product direction, roadmap ownership, launch, budget, Unique Value Proposition (USPs), Comparative Competitive Advantages (CCAs), future market requirements evaluation, and investment needs for the product. Representative of the XHQ product to key customers worldwide and internally within Siemens. Working closely with R&D, global marketing, trainers and Sales teams. Prioritizing the backlog for the release in an agile approach and planning for future releases based on the customers and market researches.
Integrated Refinery Information System (IRIS); leading the data integration and visualization track
Supporting Simatic IT XHQ (Operation Intelligent Platform) in the region. Consulting our application engineer as well as the customer. Setting standarders for development.
In addtion, I'm leading parralled implentations for XHQ for oil (upstream and downstream)
Also, Participating in pre-sales activities.
In the first month I worked with INSITE team (A system that monitor wells while drilling). Then I joined Quality Control team and designed two databases using Access and Visual basic-VB. At the end I documented their existing network.
Participate in one database project. Maintain some of PCs and linked them to the network.
Worked as assistant-secretary. I used Microsoft Access & Word. Experienced in writing formal letters.
Graduated as a Computer Engineer. I took four networking courses. Also, I took one database course. I studied Java in three courses. In my senior level we made a prototype un-manned airplane using microcontroller and JAVA with the aid of assembly language.