Transmission Technical Support Engineer
Alcatel-Lucent
مجموع سنوات الخبرة :14 years, 5 أشهر
• Working for ALCATEL-LUCENT covering telecom Egypt project. (Optical fiber)
Products Line:
• SDH: 1660SM, 1662SMC, 1640FXO.
• WDM: PSS-16, PSS-32.
• OTN: PSS-36, PSS-64.
• SDH: 1660SM, 1662SMC, 1640FXO. Upgrade
• WDM: PSS-16, PSS-32. Upgrade
GULFSIP (telecom Company) (current job) 30/1/2010 \n \nVOIP Company (Voice Over Internet Protocol) \n \nPosition: Senior Technical Support (Supervisor Assistant) \nBrief description: \nIndoor technical support, detecting and solving the problems in short time which occurs with the customer’s devices by making professional trouble shooting, and also support over sees countries too. \nWorking on the company products like (ATA, software, IPhones, Mobile applications, GSM converters, Landline converters…) \n• Help with errors concerning Product functionality. \n• Help with errors and questions concerning regular database updates. \n• Help with false detections by Product. \n• Help with “How-To” questions such as: \n• How and where to download Product. \n• Basic installation questions. \n• Help with questions related to buying and renewing Product.