aymen jouini

Have worked on different Maximo, TAMIT, TSRM projects both onsite and offsite. Have experience of all the asset management concepts, service request and change concepts.
Installation with middle ware and configurations.
My core strengths include, but are not limited to the
following:
• Negotiating difficult decisions with colleagues, senior manager and other third parties.
• Delivering results on time, within budget, and to the highest specification.
• Developing accurate and achievable project plans.
For additional information about my capabilities please view my attached resume.

- Analyze customer business requirements and software applications objectives.
- Translate customer requirements into functional requirements to be handled by the IT members.
- Manage projects workshops.
- Project documentation.
- Business gab analyses documentation.
- User guide documentation.

-Creating, analyzing and validating detailed functional specifications.
-Presenting business process workshops.
-Implementing business process on MAXIMO.
-Implement a workflow to support the asset lifecycle and approvals requirement.

- Tivoli Service Request Manager (TSRM) training
- TSRM initial set up
- Implement service requests and solutions
- Creating and Ordering from catalog offerings
- Create Workflow for Service requests, Incidents and problems
- Prepared technical documentation
- Conducted training for end users
- Integrate data using the Integration Framework toolset
- Provide functional and technical solutions during the functional design, detail design, build, and fix phases

Configured CCMDB initial set up.
Responsible for testing the CCMDB solution
Documentations
Worked on Maas Integration with external system
(Ci’s, Assets..)
Setup and configure Workflow Process as required: Developing the Change workflow
according to user requirements
Analyze and fix issues related to Workflows, roles, Cron tasks, communication templates,
Application
custom fields, data
restrictions, relationships, domains etc

STEG (Tunisia) Jan 2013 - Present
MAXIMO technical Consultant
Public Company; 10001+ employees; Electricity and Gas Company

- Installed MAM 7.5 (Maximo Asset Management)
- Configured Maximo initial set up.
- Involved in Requirement gathering workshops with Client in different site
- Responsible for testing the Integration solution
- Responsible for document creation for Integration solution
- Worked on Maas Integration with external system
- Developed customer specific applications
- Setup and configure Workflow Process as required: Developing multiple workflow according to user requirements
- Analyze and fix issues related to Workflows, roles, Cron tasks, communication templates,
Application, custom fields, data restrictions, relationships, domains etc
- Configured preventive and corrective maintenance
- Creating work orders for preventive and corrective maintenance using Workflow



- Prepared technical documentation for standard operations
- Involved end user Training on Maximo functionality in different module of application
- Performed customization of UI/GUI elements using App Designer tool

OSB (TAHITI/PAPETE) Sept 2012 - Sept 2012
MAXIMO technical Consultant
Public Company; 501+ employees; Bank
- Tivoli Asset Management for IT (TAMIT) and Tivoli Service Request Manager (TSRM) training
- Configured TAMIT and TSRM initial set up - Developed customer specific applications
- Implement service requests and solutions
- Develop actions and notifications related to escalations
- Submitting Service Request through email
- Creating and Ordering from catalog offerings
- Managing a shopping cart and multiple shopping carts
- Manage Incident lifecycle
- Problem Management
- Implement Service desk and service catalog
- Implement purchase order lifecycle
- Create Workflow for purchase order
- Prepared technical documentation
- Conducted training for end users
- Integrate data using the TAMIT Integration Framework toolset
- Provide functional and technical solutions during the functional design, detail design, build, and fix phases

Tunisia Telecom (Tunisia) July 2010 - July 2012
MAXIMO technical Consultant
Public Company; 10001+ employees; telecommunications operator


- Completed Maximo 6x installations and IBM Web sphere installations.
- Database creation and configuration
- Inventory system interfaces and screen customizations
- Worked with all areas and levels of the business on Inventory Demand, Inventory
Management, Reorder Process, Purchase Requisitions, Request for Quotations, Contracts,
Purchase Orders, Receiving, Issuing, Returning and Invoicing.
- Building, testing, and modifying Supply Chain Workflow Processes to include
PR/PO/Invoice/New Item Requests
- Integrate data using the MAXIMO Integration Framework toolset
- Conducted training for end users
- Provided technical support
- Prepared technical documentation for standard operations

TGR (RIBAT/MAROC) Apr 2012 - Apr 2012
TSRM technical Consultant
Public Company; 1001+ employees; Bank
- Tivoli Asset Management for IT (TAMIT) and Tivoli Service Request Manager (TSRM) training
- Configured TAMIT and TSRM initial set up - Implement service requests and solutions
- Develop actions and notifications related to escalations
- Submitting Service Request through email
- Creating and Ordering from catalog offerings
- Create Workflow for purchase order
- Prepared technical documentation
- Conducted training for end users
- Integrate data using the TAMIT Integration Framework toolset
- Provide functional and technical solutions during the functional design, detail design, build, and fix phases

- Implementation, Configuration, customization, administration and suppose of Tivoli Remote Control (TRC), Tivoli Provisioning Manager (TPM 5.1) and Tivoli Asset Management for IT (TAMIT).
- Manage User access, security and restrictions on Tivoli Remote Control - Automated data center provisioning activities and managed IT resource lifecycles using TPM - Provided support on Master Data Preparation
- Designed Workflows for service request and work order management (TAMIT). - Conducted training to Core users to Understand the TAMIT Functionality - Conducted training for end users (TRC, TPM, TAMIT) - Creating Customized application for TAMIT.